Payment not reflected on account

I put in a query for R12 and R15 that is not paid in to my lotto account since the 22/11/2020 on the 24/11/2020,. My reference number #041265. I done a follow up on this query already 4 times. Each time is been said that they got problems with ABSA as the money is not paying over to the lotto accounts. It seems to me that is is a FICA problem on the account. If the call centre of ABSA can't sort it out then it must be take up with their senior staff as the call centers is not very effective. This must be sorted out as I am not the only person complaining about this. If the instructions is put in by hand then a other solution must be make to get this sorted out.