Pathetic website

Item: Ithuba Lottery
Rating: 1
Author: Dave M

New website disaster, what's that sequence contains no elements when updating password. Solve that problem once and for all,you see that everyone is complaining about it

Helpful (0)

Replies (1)

Ithuba Lottery's replyOfficial

18 Dec 2025, 13:04

Thank you for your message — we sincerely apologise for the frustration caused by the password reset error.

We can confirm that your National Lottery wallet is KYC approved. You should be able to access your account once you complete the password reset.

Please reset your password as follows:

Select “Forgot Password” on the login screen.
Enter your cellphone number in this format: +27 followed by your number without the leading 0
Example: +***7
Follow the OTP prompts and create your new password.

Using the +27 format ensures the system recognizes your profile correctly and helps the password reset complete without errors.

If you still receive “sequence contains no elements”, please reply with your registered cellphone number, and we’ll assist you directly to finalize your login.

Phanda Pusha Play!

Ithuba Lottery's reply18 Dec 2025, 13:04

Official

Select “Forgot Password” on the login screen.
Enter your cellphone number in this format: +27 followed by your number without the leading 0
Example: +***7
Follow the OTP prompts and create your new password.