Pathetic Service from Ithuba
Made the withdrawal with the App and the option to withdraw at an ATM but have not received any sms from either Ithuba or Standard bank. Send emails but no reply whatsoever, this is seriously the worst service ever. Username Rankileng J *******411
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Replies (2)0
Replies (2)
Ithuba Lottery's replyOfficial
19 Jul 2019, 17:44Good day Mr Paka,
Please accept my sincerest apologies for the frustration that we have caused. I will personally undertake to get this resolved as soon as possible.
I will be sending an email to you shortly and I hope we can find a swift resolution to your query.
Kind Regards,
Beatrice Tsitsing
Please accept my sincerest apologies for the frustration that we have caused. I will personally undertake to get this resolved as soon as possible.
I will be sending an email to you shortly and I hope we can find a swift resolution to your query.
Kind Regards,
Beatrice Tsitsing
Best regards,
Ithuba Lottery's reply19 Jul 2019, 17:44
Official
Good day Mr Paka,
Please accept my sincerest apologies for the frustration that we have caused. I will personally undertake to get this resolved as soon as possible.
I will be sending an email to you shortly and I hope we can find a swift resolution to your query.
Kind Regards,
Beatrice Tsitsing
Please accept my sincerest apologies for the frustration that we have caused. I will personally undertake to get this resolved as soon as possible.
I will be sending an email to you shortly and I hope we can find a swift resolution to your query.
Kind Regards,
Beatrice Tsitsing
Best regards,
's updateReviewer Update
23 Jul 2019, 10:34Issue was resolved yesterday (22 July 2019) and it would save a lot of stress and effort if the app can be modified to indicate that the sms will only be received after the transaction has been completed both by Ithuba and the bank, which might take a certain time.
Thanks for resolving the matter, now I know better that you don’t receive the sms with the pin immediately but after due processes.
Thanks for resolving the matter, now I know better that you don’t receive the sms with the pin immediately but after due processes.
's update23 Jul 2019, 10:34
Reviewer Update
Issue was resolved yesterday (22 July 2019) and it would save a lot of stress and effort if the app can be modified to indicate that the sms will only be received after the transaction has been completed both by Ithuba and the bank, which might take a certain time.
Thanks for resolving the matter, now I know better that you don’t receive the sms with the pin immediately but after due processes.
Thanks for resolving the matter, now I know better that you don’t receive the sms with the pin immediately but after due processes.