AF
Abie F
1 reviews | Active since Aug 2012
09 Dec 2025, 16:49
Pathetic Ithuba Website
Absolutely unbelievable and pathetic. Plain to see that the ANC has to be involved. I have never experienced such a pathetic website ever before. Twice a week, i have to sit down and be prepared to have to wait on excessively long response times, have to be forced to log in at least two or three times as you get thrown out whenever one of the adverti*****ts appear and have to log in again. With all the money pouring in, surely they can afford good IT infras structure and some web designers who know how to do this.
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Ithuba Lottery's replyOfficial
10 Dec 2025, 09:58 Thank you for taking the time to share your feedback with us. We are truly sorry to hear about the experience you’ve had on our website. Please be assured that we do not take your comments lightly. Your playing experience matters deeply to us, and we are here to help.
We understand how frustrating slow response times, repeated logins, or interruptions can be — especially when you're simply trying to enjoy your game. Our team is currently reviewing your concerns, including website performance and the impact of advertising pop-ups, to ensure we identify and resolve any issues that may be affecting your experience.
We want to emphasize that our focus is solely on providing a secure, reliable, and enjoyable platform for all our players. Your feedback helps us improve, and we appreciate you bringing this to our attention.
We would like to assist you further. If you are open to it, please share the browser or device you are using, as well as the approximate time the issues occurred, so our technical team can investigate more efficiently. Alternatively one of our Customer Care team can contact your to assist you.
Thank you once again for reaching out. We value your support and are committed to making your experience better.
We understand how frustrating slow response times, repeated logins, or interruptions can be — especially when you're simply trying to enjoy your game. Our team is currently reviewing your concerns, including website performance and the impact of advertising pop-ups, to ensure we identify and resolve any issues that may be affecting your experience.
We want to emphasize that our focus is solely on providing a secure, reliable, and enjoyable platform for all our players. Your feedback helps us improve, and we appreciate you bringing this to our attention.
We would like to assist you further. If you are open to it, please share the browser or device you are using, as well as the approximate time the issues occurred, so our technical team can investigate more efficiently. Alternatively one of our Customer Care team can contact your to assist you.
Thank you once again for reaching out. We value your support and are committed to making your experience better.
Best regards,
Ithuba Lottery's reply10 Dec 2025, 09:58
Official
Thank you for taking the time to share your feedback with us. We are truly sorry to hear about the experience you’ve had on our website. Please be assured that we do not take your comments lightly. Your playing experience matters deeply to us, and we are here to help.
We understand how frustrating slow response times, repeated logins, or interruptions can be — especially when you're simply trying to enjoy your game. Our team is currently reviewing your concerns, including website performance and the impact of advertising pop-ups, to ensure we identify and resolve any issues that may be affecting your experience.
We want to emphasize that our focus is solely on providing a secure, reliable, and enjoyable platform for all our players. Your feedback helps us improve, and we appreciate you bringing this to our attention.
We would like to assist you further. If you are open to it, please share the browser or device you are using, as well as the approximate time the issues occurred, so our technical team can investigate more efficiently. Alternatively one of our Customer Care team can contact your to assist you.
Thank you once again for reaching out. We value your support and are committed to making your experience better.
We understand how frustrating slow response times, repeated logins, or interruptions can be — especially when you're simply trying to enjoy your game. Our team is currently reviewing your concerns, including website performance and the impact of advertising pop-ups, to ensure we identify and resolve any issues that may be affecting your experience.
We want to emphasize that our focus is solely on providing a secure, reliable, and enjoyable platform for all our players. Your feedback helps us improve, and we appreciate you bringing this to our attention.
We would like to assist you further. If you are open to it, please share the browser or device you are using, as well as the approximate time the issues occurred, so our technical team can investigate more efficiently. Alternatively one of our Customer Care team can contact your to assist you.
Thank you once again for reaching out. We value your support and are committed to making your experience better.
Best regards,