RS
Ronald S

1 reviews | Active since Jul 2014

09 Mar 2017, 08:43

Pathetic

<p>I won R 192.70 on the 4th of March and paid R160.00 the same day. Neither the preize nor the payment have been deposited into my account.</p> <p>I called the help line at 8:00 am on the 7th March was given a reference number and told the winnings would be paid in 2 workings days. I sent my proof of payment to their deposits email address and got an automated reply and of course it would take 2 working days! Neither my paymeent or my prize have arrived. I cannot bring myself to phone their chaotic helpline.</p> <p> </p> <p>I understand why tere aare so many negative posts about Ithuba on your wesbite.</p> <p>I cannot give even 1 star</p>

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Replies (3)
Ithuba Lottery
Ithuba Lottery's reply10 Mar 2017, 12:03
Official

Good day

Thank you for contacting ITHUBA.

Please be advised that this matter has been escalated to the relevant department and feedback will be provided shortly.

Our sincerest apology for the inconvenience caused.

Regards

Customer Relations Team

RS
Ronald S's update10 Mar 2017, 16:11
Reviewer Update

I received my funds but I do not think this respons, which sounds not only stock but automated, had any thing to do with it. All the responses I have read here are the same

RS
Ronald S's update29 Mar 2017, 11:41
Reviewer Update

once again my funds were not deposited into my account! A week mlater.