GC
Greg C
1 reviews | Active since Sept 2016
11 May 2019, 12:50
Online Lottery Service Failure
The worst call centre service I have ever experienced. I have made several calls to find out why my bank account is not approved even they keep telling me it is. My winnings remain trapped - I cannot withdraw or convert to play credits. It is the most pathetic attempt at an online service I have ever seen. Emails go unanswered - Just hopeless.
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Replies (1)
Ithuba Lottery's replyOfficial
13 May 2019, 08:51Good day, Mr Chin,
Firstly I would like to apologize for the lengths you have had to go through to get your query attended to. I will personally undertake to get this resolved as soon as possible.
Kindly send an email to *** with as much detail as possible regarding your query and I will investigate the matter.
Once again, our sincerest apologies for the inconvenience and frustration caused. We highly appreciate your feedback as it will assist us to become better at what we do.
Kind regards,
Barend Strydom
Firstly I would like to apologize for the lengths you have had to go through to get your query attended to. I will personally undertake to get this resolved as soon as possible.
Kindly send an email to *** with as much detail as possible regarding your query and I will investigate the matter.
Once again, our sincerest apologies for the inconvenience and frustration caused. We highly appreciate your feedback as it will assist us to become better at what we do.
Kind regards,
Barend Strydom
Ithuba Lottery's reply13 May 2019, 08:51
Official
Good day, Mr Chin,
Firstly I would like to apologize for the lengths you have had to go through to get your query attended to. I will personally undertake to get this resolved as soon as possible.
Kindly send an email to *** with as much detail as possible regarding your query and I will investigate the matter.
Once again, our sincerest apologies for the inconvenience and frustration caused. We highly appreciate your feedback as it will assist us to become better at what we do.
Kind regards,
Barend Strydom
Firstly I would like to apologize for the lengths you have had to go through to get your query attended to. I will personally undertake to get this resolved as soon as possible.
Kindly send an email to *** with as much detail as possible regarding your query and I will investigate the matter.
Once again, our sincerest apologies for the inconvenience and frustration caused. We highly appreciate your feedback as it will assist us to become better at what we do.
Kind regards,
Barend Strydom