MD
M D
1 reviews | Active since Nov 2013
29 Apr 2019, 14:39
Online Ithuba Pathetic
It is impossible to get any money paid back from your wallet or even get a response from Ithuba online. I've sent 4 messages online and had zero response! Maybe this will serve as a warning to all. Ithuba will not pay money back into your account when playing online!!
Helpful (0)
Replies (2)0
Replies (2)
Ithuba Lottery's replyOfficial
29 Apr 2019, 15:20Good day
Thank you for taking the time to communicate to us regarding your complaint. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
The complaint has been escalated to the relevant department who will make contact with you shortly and ensure that it is resolved in a speedily manner.
Our sincere apologies for the inconvenience caused, and again we highly appreciate your feedback as it will assist us to become better at what we do.
Regards,
Customer Relations Team
Thank you for taking the time to communicate to us regarding your complaint. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
The complaint has been escalated to the relevant department who will make contact with you shortly and ensure that it is resolved in a speedily manner.
Our sincere apologies for the inconvenience caused, and again we highly appreciate your feedback as it will assist us to become better at what we do.
Regards,
Customer Relations Team
Best regards,
Ithuba Lottery's reply29 Apr 2019, 15:20
Official
Good day
Thank you for taking the time to communicate to us regarding your complaint. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
The complaint has been escalated to the relevant department who will make contact with you shortly and ensure that it is resolved in a speedily manner.
Our sincere apologies for the inconvenience caused, and again we highly appreciate your feedback as it will assist us to become better at what we do.
Regards,
Customer Relations Team
Thank you for taking the time to communicate to us regarding your complaint. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
The complaint has been escalated to the relevant department who will make contact with you shortly and ensure that it is resolved in a speedily manner.
Our sincere apologies for the inconvenience caused, and again we highly appreciate your feedback as it will assist us to become better at what we do.
Regards,
Customer Relations Team
Best regards,
MD
M D's updateReviewer Update
29 Apr 2019, 16:01Thanks to Anthea for resolving my issue in literally 5 minutes. She was polite and extremely helpful. Ithuba needs more staff with her capabilities.
MD
M D's update29 Apr 2019, 16:01
Reviewer Update
Thanks to Anthea for resolving my issue in literally 5 minutes. She was polite and extremely helpful. Ithuba needs more staff with her capabilities.