Online accounts not being debited with funds paid

On 8 April 2016, a payment towards my online lottery account at [URL Removed] in the amount of R140 was made. I used the correct reference number and e-mailed proof of payment. On their website it indicates that monies paid will be available within 15 minutes. If an incorrect reference is used, it takes up to 72 hours. Despite phoning them to report that my account has not been credited, it has still not been credited today 19 April. I would strongly advised players against making use of the play online facility on their website. The previous lottery operator had a much better system as monies were avaialble immediately.