LC
LesleyAnn C
1 reviews | Active since Jul 2020
11 Jul 2020, 22:13
Online account not updated, no feedback for 2 weeks!
On 29 June 2020 my husband transferred R300 into our online lotto account and continued with emailing the proof of payment to ***
4th July they emailed back saying that they logged a case Case Reference ID:*** with their finance department.
Today is Saturday 11 July 2020 and Im still waiting for my account to be credited. I email many times after their last correspondence on the 4th July but they refuse to reply.
We have been using this online account since February 2020 without any problems until now. Im so disappointed!!!!!
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Ithuba Lottery's replyOfficial
13 Jul 2020, 08:55Good day LesleyAnn, we acknowledge receipt of your complaint. A customer service agent will be in touch to discuss and resolve your query.
Ithuba Lottery's reply13 Jul 2020, 08:55
Official
Good day LesleyAnn, we acknowledge receipt of your complaint. A customer service agent will be in touch to discuss and resolve your query.