TM
Tshego M
1 reviews | Active since Jan 2024
05 Dec 2025, 20:41
Ongoing Website/Password Error & Delayed Refund Website Update Since 25 Nov 2025
Starting 25 November 2025, after a website update, I tried to change my password but faced serious issues: OTP delays that made it impossible to proceed, and a critical error ('sequence contains no elements') when saving my new password. Two agents gave misleading advice: one suggested re-registering, and another promised a refund after resubmitting documents, which were approved. I am still waiting for the refund, having called again on December 5, 2025.
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Tshego M's updateReviewer Update
06 Dec 2025, 11:46Please don't leave your money in your account because when they update their website, they ***** your money that has already been there. After winning, withdraw immediately, and if you deposit money, spend it all before they update their website and "*****" it from you.
TM
Tshego M's update06 Dec 2025, 11:46
Reviewer Update
Please don't leave your money in your account because when they update their website, they ***** your money that has already been there. After winning, withdraw immediately, and if you deposit money, spend it all before they update their website and "*****" it from you.
Ithuba Lottery's replyOfficial
11 Dec 2025, 14:30 Thank you for contacting us, and we sincerely apologise for the frustration caused by the recent website update and the challenges you experienced while attempting to reset your password.
Following a full review of your account, we are pleased to confirm that your outstanding balance from the old system has now been successfully transferred into your newly registered National Lottery wallet. You should be able to view and use these funds immediately.
We acknowledge the difficulties you encountered between 25 November and 5 December 2025, including:
These issues arose during the implementation of our website upgrade, and we regret that this affected your experience. Please rest assured that we have addressed the error and reinforced correct process guidelines with our support team to prevent similar occurrences in future.
Regarding the refund you were expecting, the balance that was due has now been transferred directly into your wallet as explained above. This means there is no further action required on your side.
If you need any assistance accessing your wallet, making a withdrawal, or if you have any additional questions, our team is here to help.
Thank you for your patience and for giving us the opportunity to resolve this matter.
Phanda Pusha Play!
Following a full review of your account, we are pleased to confirm that your outstanding balance from the old system has now been successfully transferred into your newly registered National Lottery wallet. You should be able to view and use these funds immediately.
We acknowledge the difficulties you encountered between 25 November and 5 December 2025, including:
- Delayed OTP messages,
- The technical error (“sequence contains no elements”) when saving your new password, and
- Conflicting guidance provided during your calls to our Contact Centre.
These issues arose during the implementation of our website upgrade, and we regret that this affected your experience. Please rest assured that we have addressed the error and reinforced correct process guidelines with our support team to prevent similar occurrences in future.
Regarding the refund you were expecting, the balance that was due has now been transferred directly into your wallet as explained above. This means there is no further action required on your side.
If you need any assistance accessing your wallet, making a withdrawal, or if you have any additional questions, our team is here to help.
Thank you for your patience and for giving us the opportunity to resolve this matter.
Phanda Pusha Play!
Ithuba Lottery's reply11 Dec 2025, 14:30
Official
Thank you for contacting us, and we sincerely apologise for the frustration caused by the recent website update and the challenges you experienced while attempting to reset your password.
Following a full review of your account, we are pleased to confirm that your outstanding balance from the old system has now been successfully transferred into your newly registered National Lottery wallet. You should be able to view and use these funds immediately.
We acknowledge the difficulties you encountered between 25 November and 5 December 2025, including:
These issues arose during the implementation of our website upgrade, and we regret that this affected your experience. Please rest assured that we have addressed the error and reinforced correct process guidelines with our support team to prevent similar occurrences in future.
Regarding the refund you were expecting, the balance that was due has now been transferred directly into your wallet as explained above. This means there is no further action required on your side.
If you need any assistance accessing your wallet, making a withdrawal, or if you have any additional questions, our team is here to help.
Thank you for your patience and for giving us the opportunity to resolve this matter.
Phanda Pusha Play!
Following a full review of your account, we are pleased to confirm that your outstanding balance from the old system has now been successfully transferred into your newly registered National Lottery wallet. You should be able to view and use these funds immediately.
We acknowledge the difficulties you encountered between 25 November and 5 December 2025, including:
- Delayed OTP messages,
- The technical error (“sequence contains no elements”) when saving your new password, and
- Conflicting guidance provided during your calls to our Contact Centre.
These issues arose during the implementation of our website upgrade, and we regret that this affected your experience. Please rest assured that we have addressed the error and reinforced correct process guidelines with our support team to prevent similar occurrences in future.
Regarding the refund you were expecting, the balance that was due has now been transferred directly into your wallet as explained above. This means there is no further action required on your side.
If you need any assistance accessing your wallet, making a withdrawal, or if you have any additional questions, our team is here to help.
Thank you for your patience and for giving us the opportunity to resolve this matter.
Phanda Pusha Play!