Not cool at all

There I was trying to thatha ama chance with Lotto, I credited my wallet and when I tried to play Powerball the money was gone, it said allocation correction. What correction with my money. It's been over 4 days and my money hasn't been paid back. I know sales are low due to Covid-19 but Lotto must not play us like this. I was just taking ama-chance and I got ******.