BM
Boitumelo M
1 reviews | Active since Mar 2020
05 Jun 2020, 13:57
Not a happy customer
I had won daily lotto in April (played online) and withdrew the funds to my bank account but till this day I have not received my money. I called and spoke to someone about the matter but it has not been resolved.
On Tuesday , the 2nd of June I also won and decided to make an ATM withdrawal , I am still waiting for the voucher number and pin from Standard Bank.
Helpful (0)
Replies (1)0
Replies (1)
Ithuba Lottery's replyOfficial
23 Jun 2020, 14:33Good day Boitumelo
Thank you for taking the time to communicate to us regarding your complaint.
Please be advised that all withdrawal request can take up to 72 working hours to be processed. Once the transaction is processed, you will get notifications with a pin and voucher number to withdraw your funds.
Kindly note that due to the National Lockdown, most of our staff have been working remotely and this way of working has impacted our turnaround times.
I have escalated your matter to our finance department to investigate as to why you have not received your funds as yet.
We as National Lottery always strives to provide the best service to all our customers and ensure all our customer complaints are resolved timeously and amicably.
Regards
Mumsie Coetzee
Thank you for taking the time to communicate to us regarding your complaint.
Please be advised that all withdrawal request can take up to 72 working hours to be processed. Once the transaction is processed, you will get notifications with a pin and voucher number to withdraw your funds.
Kindly note that due to the National Lockdown, most of our staff have been working remotely and this way of working has impacted our turnaround times.
I have escalated your matter to our finance department to investigate as to why you have not received your funds as yet.
We as National Lottery always strives to provide the best service to all our customers and ensure all our customer complaints are resolved timeously and amicably.
Regards
Mumsie Coetzee
Ithuba Lottery's reply23 Jun 2020, 14:33
Official
Good day Boitumelo
Thank you for taking the time to communicate to us regarding your complaint.
Please be advised that all withdrawal request can take up to 72 working hours to be processed. Once the transaction is processed, you will get notifications with a pin and voucher number to withdraw your funds.
Kindly note that due to the National Lockdown, most of our staff have been working remotely and this way of working has impacted our turnaround times.
I have escalated your matter to our finance department to investigate as to why you have not received your funds as yet.
We as National Lottery always strives to provide the best service to all our customers and ensure all our customer complaints are resolved timeously and amicably.
Regards
Mumsie Coetzee
Thank you for taking the time to communicate to us regarding your complaint.
Please be advised that all withdrawal request can take up to 72 working hours to be processed. Once the transaction is processed, you will get notifications with a pin and voucher number to withdraw your funds.
Kindly note that due to the National Lockdown, most of our staff have been working remotely and this way of working has impacted our turnaround times.
I have escalated your matter to our finance department to investigate as to why you have not received your funds as yet.
We as National Lottery always strives to provide the best service to all our customers and ensure all our customer complaints are resolved timeously and amicably.
Regards
Mumsie Coetzee