1 reviews | Active since Sept 2025
NON-RESPONSIVE: Cancel and Refund Ticket on Ithuba App Request***
So this seems to be the ONLY platform Ithuba responds to nowadays - emails NOT, try phoning and it's automation only! Ithuba has really regressed to resemble the **** they have been accused of recently!
Monday 1 Sept I played via the App (which I've used since its inception) for multiple draws. It double purchased (billed 2x tickets) for the same Powerball draws, instead of a Lotto draw as secondary. I then emailed *** (as I have always done over the years) to cancel the 2nd ticket and refund my money BEFORE Tuesday's draw - this was Monday 18h04, NO acknowledgement of receipt and ticket ref response! Tuesday 2 Sept 08h06 I attempted 2x calls to ***, which you can no longer speak to a HUMAN on - futile exercise! I reverted to emails once again 08h18, and Wed 3 Sept 09h33 - ZERO acknowledgement of receipt twice more!
Where there's smoke, there's usually fire - Ithuba's actions really paint them to be just another "registered" **** lately. I want my money back!!!
Following a full investigation into the transactions in question, we can confirm that the purchases were not duplicates. Each ticket was issued with a unique transaction ID, and the second ticket was purchased approximately two minutes after the first. This means both tickets were valid entries into the PowerBall draw.
That said, we acknowledge the inconvenience caused by the lack of timely acknowledgement to your emails and your difficulty in reaching a consultant telephonically. This falls short of the service standard we aim to provide. As a gesture of goodwill, and to demonstrate our commitment to your continued trust in us, we have credited your account with an amount equal to the value of the second ticket.
We truly appreciate your feedback, as it helps us identify where we need to improve. Please rest assured that we are actively working to strengthen both our communication channels and support processes to ensure a smoother player experience.
Thank you again for your patience and for being a valued National Lottery player.
Phanda Pusha Play!
Following a full investigation into the transactions in question, we can confirm that the purchases were not duplicates. Each ticket was issued with a unique transaction ID, and the second ticket was purchased approximately two minutes after the first. This means both tickets were valid entries into the PowerBall draw.
That said, we acknowledge the inconvenience caused by the lack of timely acknowledgement to your emails and your difficulty in reaching a consultant telephonically. This falls short of the service standard we aim to provide. As a gesture of goodwill, and to demonstrate our commitment to your continued trust in us, we have credited your account with an amount equal to the value of the second ticket.
We truly appreciate your feedback, as it helps us identify where we need to improve. Please rest assured that we are actively working to strengthen both our communication channels and support processes to ensure a smoother player experience.
Thank you again for your patience and for being a valued National Lottery player.
Phanda Pusha Play!