wA
warren A
1 reviews | Active since Nov 2014
07 Sept 2020, 11:39
No SMS received for ATM withdrawal.
Won a R1000 on Ithuba National Lottery app, selected ATM withdrawal on 07/09/2020 and got NO SMS. Why is it taking so long just to pay a R1000? Is there extra steps to take just to get a R1000? Do I have to go to the offices personally to receive my R1000? Do I have to go anywhere you say I must go out of this world to get a R1000? It seems that I am NOT the only one with this problem. After receiving my R1000, whenever that is, I will delete the app. What a waste to go through loopholes just to get a R1000.
Helpful (0)
Replies (2)0
Replies (2)
Ithuba Lottery's replyOfficial
07 Sept 2020, 13:04Good day, we acknowledge receipt of your complaint. A customer service agent will be in touch to discuss and resolve your query.
Ithuba Lottery's reply07 Sept 2020, 13:04
Official
Good day, we acknowledge receipt of your complaint. A customer service agent will be in touch to discuss and resolve your query.
wA
warren A's updateReviewer Update
09 Sept 2020, 08:07Can you clearly explain why I need to forward all the documents you've requested via email? I don't see any need for an ATM withdrawal to be so difficult, I'm NOT opening an account. ***** was already commmited with my Nedbank Greenbacks account now you want me to upload personal documents for a R1000.
So I have to wait for another 72 hours. This document requesting for an ATM withdrawal of R1000 is the MOST STUPIDEST thing I've ever came across.
I will put a screenshot of your response to me via email and it put it on Twitter. THIS IS RIDICULOUS!!! Just send me the SMS PIN so I can withdraw my R1000 winning please. If not, I will gladly put your responses on Twitter. I felt like an idiot for introducing my fíance to this stupid app after telling her what I have to go through for a R1000. She deleted your stupid app immediately.
You will never be able to convince South Africans to play via the app if this STUPID INCONVENIENCE persist. You encourage people to play via the Ithuba app but you find it convenient to ask for 3month's bank statement, copy of ID & proof of address for an ATM withdrawal.
WE MOVED IN A NEW HOUSE (Feb 2020) & IS NOT ON OUR NAME/ADDRESS BECAUSE OF COVID-19 ISSUES. MAIL GOES TO FAMILY MEMBERS AFTER WE MOVED FROM OUR FLAT. THE QUES ARE LONG AT THE BANKS & I AM NOT WILLING TO STAND IN QUES FOR STUPID REQUESTS TO DO AN ATM WITHDRAWAL.
I suffered serious financial issues with a reputable company requesting these which weren't needed.
So I have to wait for another 72 hours. This document requesting for an ATM withdrawal of R1000 is the MOST STUPIDEST thing I've ever came across.
I will put a screenshot of your response to me via email and it put it on Twitter. THIS IS RIDICULOUS!!! Just send me the SMS PIN so I can withdraw my R1000 winning please. If not, I will gladly put your responses on Twitter. I felt like an idiot for introducing my fíance to this stupid app after telling her what I have to go through for a R1000. She deleted your stupid app immediately.
You will never be able to convince South Africans to play via the app if this STUPID INCONVENIENCE persist. You encourage people to play via the Ithuba app but you find it convenient to ask for 3month's bank statement, copy of ID & proof of address for an ATM withdrawal.
WE MOVED IN A NEW HOUSE (Feb 2020) & IS NOT ON OUR NAME/ADDRESS BECAUSE OF COVID-19 ISSUES. MAIL GOES TO FAMILY MEMBERS AFTER WE MOVED FROM OUR FLAT. THE QUES ARE LONG AT THE BANKS & I AM NOT WILLING TO STAND IN QUES FOR STUPID REQUESTS TO DO AN ATM WITHDRAWAL.
I suffered serious financial issues with a reputable company requesting these which weren't needed.
wA
warren A's update09 Sept 2020, 08:07
Reviewer Update
Can you clearly explain why I need to forward all the documents you've requested via email? I don't see any need for an ATM withdrawal to be so difficult, I'm NOT opening an account. ***** was already commmited with my Nedbank Greenbacks account now you want me to upload personal documents for a R1000.
So I have to wait for another 72 hours. This document requesting for an ATM withdrawal of R1000 is the MOST STUPIDEST thing I've ever came across.
I will put a screenshot of your response to me via email and it put it on Twitter. THIS IS RIDICULOUS!!! Just send me the SMS PIN so I can withdraw my R1000 winning please. If not, I will gladly put your responses on Twitter. I felt like an idiot for introducing my fíance to this stupid app after telling her what I have to go through for a R1000. She deleted your stupid app immediately.
You will never be able to convince South Africans to play via the app if this STUPID INCONVENIENCE persist. You encourage people to play via the Ithuba app but you find it convenient to ask for 3month's bank statement, copy of ID & proof of address for an ATM withdrawal.
WE MOVED IN A NEW HOUSE (Feb 2020) & IS NOT ON OUR NAME/ADDRESS BECAUSE OF COVID-19 ISSUES. MAIL GOES TO FAMILY MEMBERS AFTER WE MOVED FROM OUR FLAT. THE QUES ARE LONG AT THE BANKS & I AM NOT WILLING TO STAND IN QUES FOR STUPID REQUESTS TO DO AN ATM WITHDRAWAL.
I suffered serious financial issues with a reputable company requesting these which weren't needed.
So I have to wait for another 72 hours. This document requesting for an ATM withdrawal of R1000 is the MOST STUPIDEST thing I've ever came across.
I will put a screenshot of your response to me via email and it put it on Twitter. THIS IS RIDICULOUS!!! Just send me the SMS PIN so I can withdraw my R1000 winning please. If not, I will gladly put your responses on Twitter. I felt like an idiot for introducing my fíance to this stupid app after telling her what I have to go through for a R1000. She deleted your stupid app immediately.
You will never be able to convince South Africans to play via the app if this STUPID INCONVENIENCE persist. You encourage people to play via the Ithuba app but you find it convenient to ask for 3month's bank statement, copy of ID & proof of address for an ATM withdrawal.
WE MOVED IN A NEW HOUSE (Feb 2020) & IS NOT ON OUR NAME/ADDRESS BECAUSE OF COVID-19 ISSUES. MAIL GOES TO FAMILY MEMBERS AFTER WE MOVED FROM OUR FLAT. THE QUES ARE LONG AT THE BANKS & I AM NOT WILLING TO STAND IN QUES FOR STUPID REQUESTS TO DO AN ATM WITHDRAWAL.
I suffered serious financial issues with a reputable company requesting these which weren't needed.