No luck only bad service

I cannot find words to express my disappointment and frustration. I really wanted to play the lottery with the faith that even if I win enough to get me and my family through this tough time as I been laid of work due to the Corona pendemic. There are no lottery stations close to where I stay so I registered online to play that would be so perfect and convenient or so I thought the first transfer I made ws on the 3rd of August I did immediate payment from my banking app. I checked my wallet nothing is showing I called the ithuba customer care line about 15times only got through 2 times and I was first told that they have a system error really the biggest company in the country and I was told to give it 72hrs to reflect I again did another transfer. I emailed my proof of payment as requested and it's now the 11th I have not received any response I think it's pathetic. I just want my money back I'll try my luck somewhere else