NO feedback or response 5 days later

I made 2 deposits into my newly created online account using the guidelines posted on the website but the money never reflects on the system<br> ive contacted the call center 3 times now and every time they just take my details down and say a supervisor will investigate and call back?<br> <br> this is now the fifth day and still no feedback whatsoever.<br> i would like to know exactly whats going on and no one can tell me.<br> please can this be sorted ASAP