No Credit

I did a EFT from my FNB account to Ithuba FNB account on the 30/04/2021 , for R150.00 . To date this amount has not reflected on my Ithuba wallet. The Customer Relations Team , after numerous calls from me and emails , requested proof of payment ??, which I sent them on the 14/05/2021 ( first a photo copy which was rejected and then the last proof a payment from FNB App - Ituba email address ) To date NOTHING from Ithuba, No credit payed to me . Today is 17/05/2021.