HS
Harry S

1 reviews | Active since Feb 2019

24 Nov 2025, 08:09

No access to lotto app

Cannot open app, cannot log in on website, asks for cell no to srnd otp but get nothing, whats your problem

0
Replies (3)
Ithuba Lottery
Ithuba Lottery's reply24 Nov 2025, 12:28
Official
 Thank you for reaching out and sharing your experience. We’re sorry to hear that you’ve been unable to access the National Lottery app and website — we understand how frustrating this must be. 

Our system upgrade requires all players to reset their login details, but you should still be receiving your OTP. If you’re not, we’d like to resolve this for you immediately. 

We are happy to assign a Call Centre agent to assist you step-by-step through the process and get your access restored. Please contact us on ***, or send us your preferred contact number via ***, and we will call you back directly. 

Thank you for your patience — we’re here to help get you back online as quickly as possible. 

Phanda Pusha Play!
HS
Harry S's update24 Nov 2025, 12:37
Reviewer Update
Working now, thanks
Ithuba Lottery
Ithuba Lottery's reply24 Nov 2025, 12:39
Official
Thank you kindly for your feedback.  
Phanda Pusha Play!