New app ****

Thank you for contacting us and for sharing your concerns. We understand how frustrating this situation must feel, and we appreciate the opportunity to clarify the matter.

After carefully reviewing the transaction history associated with your account, we can confirm the following:

• Your last wager on the previous National Lottery platform was placed on 18 November 2025.
• Following this wager, the account balance was R0.00.
• During the migration to the new National Lottery platform, accounts with a zero balance were not automatically migrated, which is why your previous profile was not transferred to the new system.
• A new wallet account was subsequently created on the new platform on 13 January 2026, following the re-registration process.
• Our records indicate that no wagers have been placed on the account since 18 November 2025.

Based on the transaction records available to us, there was no remaining balance in the account at the time of the system migration.

We understand that you also mentioned previously saved number combinations. While these may not automatically transfer when a new account is created, we are happy to assist by providing you with a record of your historical transactions and previously played numbers, which you may use to recreate your favourite selections.

If you would like us to send this information to you, please let us know and we will arrange this promptly via email.

We value your support of the National Lottery over the years and apologise for any confusion caused during the platform transition. Should you require any further assistance, please do not hesitate to contact our customer support team.

Phanda Pusha Play!