N
Natalia
1 reviews | Active since Mar 2023
04 Dec 2025, 22:53
National lottery login issues
Why is it so difficult to sign into your own account? I've tried calling and emailing. I see a few complaints with similar issues. Why make it so difficult?
Helpful (0)
Replies (2)0
Replies (2)
Ithuba Lottery's replyOfficial
05 Dec 2025, 08:02 Thank you for reaching out — we sincerely apologise for the difficulty you’ve had signing into your account.
We understand how frustrating it is when you follow the process but still cannot log in, and we are aware that several players have experienced similar challenges following the recent system upgrade.
As part of the upgrade — which introduced new security features and new games — all players are required to reset their passwords before logging in again. To ensure the system recognises your profile correctly, please enter your cell phone number in the following format when requesting your OTP:
+27 followed by your cell phone number without the leading 0
Example: +***7
Then select “Forgot Password” and follow the prompts.
Using this format helps ensure that:
• Your profile is matched correctly
• OTPs are delivered promptly
• The password reset completes without errors
Please try again using this format.
If you still cannot log in, kindly reply with your registered National Lottery cell phone number, and we will assist you directly.
We apologise for the inconvenience and appreciate your patience while we help you regain access.
Phanda Pusha Play!
We understand how frustrating it is when you follow the process but still cannot log in, and we are aware that several players have experienced similar challenges following the recent system upgrade.
As part of the upgrade — which introduced new security features and new games — all players are required to reset their passwords before logging in again. To ensure the system recognises your profile correctly, please enter your cell phone number in the following format when requesting your OTP:
+27 followed by your cell phone number without the leading 0
Example: +***7
Then select “Forgot Password” and follow the prompts.
Using this format helps ensure that:
• Your profile is matched correctly
• OTPs are delivered promptly
• The password reset completes without errors
Please try again using this format.
If you still cannot log in, kindly reply with your registered National Lottery cell phone number, and we will assist you directly.
We apologise for the inconvenience and appreciate your patience while we help you regain access.
Phanda Pusha Play!
Ithuba Lottery's reply05 Dec 2025, 08:02
Official
Thank you for reaching out — we sincerely apologise for the difficulty you’ve had signing into your account.
We understand how frustrating it is when you follow the process but still cannot log in, and we are aware that several players have experienced similar challenges following the recent system upgrade.
As part of the upgrade — which introduced new security features and new games — all players are required to reset their passwords before logging in again. To ensure the system recognises your profile correctly, please enter your cell phone number in the following format when requesting your OTP:
+27 followed by your cell phone number without the leading 0
Example: +***7
Then select “Forgot Password” and follow the prompts.
Using this format helps ensure that:
• Your profile is matched correctly
• OTPs are delivered promptly
• The password reset completes without errors
Please try again using this format.
If you still cannot log in, kindly reply with your registered National Lottery cell phone number, and we will assist you directly.
We apologise for the inconvenience and appreciate your patience while we help you regain access.
Phanda Pusha Play!
We understand how frustrating it is when you follow the process but still cannot log in, and we are aware that several players have experienced similar challenges following the recent system upgrade.
As part of the upgrade — which introduced new security features and new games — all players are required to reset their passwords before logging in again. To ensure the system recognises your profile correctly, please enter your cell phone number in the following format when requesting your OTP:
+27 followed by your cell phone number without the leading 0
Example: +***7
Then select “Forgot Password” and follow the prompts.
Using this format helps ensure that:
• Your profile is matched correctly
• OTPs are delivered promptly
• The password reset completes without errors
Please try again using this format.
If you still cannot log in, kindly reply with your registered National Lottery cell phone number, and we will assist you directly.
We apologise for the inconvenience and appreciate your patience while we help you regain access.
Phanda Pusha Play!
Ithuba Lottery's replyOfficial
08 Dec 2025, 16:01 Thank you for reaching out and for sharing your concerns.
We sincerely apologise for the frustration you experienced while trying to sign in to your National Lottery account. For your security, accounts are automatically blocked after multiple incorrect password attempts. This is a standard security measure to protect your personal information and funds.
Your account has now been successfully unblocked.
As per your request, one of our support team members will contact you tomorrow to personally guide you through the login process and ensure everything is working smoothly.
We appreciate your patience and the opportunity to assist you, and we are committed to making your experience with the National Lottery as seamless as possible.
If you need help in the meantime, please feel free to respond to this message.
Phanda Pusha Play!
We sincerely apologise for the frustration you experienced while trying to sign in to your National Lottery account. For your security, accounts are automatically blocked after multiple incorrect password attempts. This is a standard security measure to protect your personal information and funds.
Your account has now been successfully unblocked.
As per your request, one of our support team members will contact you tomorrow to personally guide you through the login process and ensure everything is working smoothly.
We appreciate your patience and the opportunity to assist you, and we are committed to making your experience with the National Lottery as seamless as possible.
If you need help in the meantime, please feel free to respond to this message.
Phanda Pusha Play!
Ithuba Lottery's reply08 Dec 2025, 16:01
Official
Thank you for reaching out and for sharing your concerns.
We sincerely apologise for the frustration you experienced while trying to sign in to your National Lottery account. For your security, accounts are automatically blocked after multiple incorrect password attempts. This is a standard security measure to protect your personal information and funds.
Your account has now been successfully unblocked.
As per your request, one of our support team members will contact you tomorrow to personally guide you through the login process and ensure everything is working smoothly.
We appreciate your patience and the opportunity to assist you, and we are committed to making your experience with the National Lottery as seamless as possible.
If you need help in the meantime, please feel free to respond to this message.
Phanda Pusha Play!
We sincerely apologise for the frustration you experienced while trying to sign in to your National Lottery account. For your security, accounts are automatically blocked after multiple incorrect password attempts. This is a standard security measure to protect your personal information and funds.
Your account has now been successfully unblocked.
As per your request, one of our support team members will contact you tomorrow to personally guide you through the login process and ensure everything is working smoothly.
We appreciate your patience and the opportunity to assist you, and we are committed to making your experience with the National Lottery as seamless as possible.
If you need help in the meantime, please feel free to respond to this message.
Phanda Pusha Play!