1 reviews | Active since Nov 2017
National Lottery internet payments
I opened an account with Ithuba National Lottery to play Lotto online.I made an internet transfer on 06 November 2017 into their FNB account listed on their website with my cellphone number as reference but the money has not arrived into the my Lotto online account.I have called the call centre more than 5 times on ***.The call centre agents want me to send proof of payment with my personal email but my bank has emailed that proof of paymen***** quite a frustrating experience as Ithuba has received the money and has mu cell number reference.They must update their systems please !!!!!!
Dear Valued National Lottery Player
Thank you for ccontacting ITHUBA.
Please be advised that your complaint has been escalated to the relevant department who will make contact with you shortly.
Our sincere apologies for the inconvenience caused,and again we highly appreciate your feedback as it will assist us to become better at what we do.
Regards,
Customer Relations Team
Dear Valued National Lottery Player
Thank you for ccontacting ITHUBA.
Please be advised that your complaint has been escalated to the relevant department who will make contact with you shortly.
Our sincere apologies for the inconvenience caused,and again we highly appreciate your feedback as it will assist us to become better at what we do.
Regards,
Customer Relations Team