tT
thutott T
1 reviews | Active since Oct 2010
19 Feb 2020, 10:44
National lottery I want my R50
I deposited R50 into the Ithuba account on 24 January 2020 via their app, from my tymebank account. I have been calling the lottery for the past 2 weeks to allocate the money to my account without success. I know I am still probably gonna loose my money again trying to play, however I do not understand the runaround they are giving me in order to make this allocation. They keep asking me which bank I paid the money into, and I keep telling them one and the same thing, I paid from the app, so I have no idea what the banking details are, but everyone seems to be so confused about this it is beyond pathetic
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Ithuba Lottery's replyOfficial
19 Feb 2020, 13:58Good day Thuto
Thank you for taking the time to communicate to us regarding your complaint. We have every desire to address your needs and provide the best solution available to resolve your complaint as soon as possible.
Please forward the proof of payment to ***. in order to for us to allocate your payment.
Kindly note that a valid proof of payment, is a payment notification that you can get from your bank that would have the below information on it.
-Your proof of payment should contain the following:-Bank account number deposited into-Date of deposit-Amount deposited-Reference used
The screenshot that you send is not a valid proof of payment, as it doesn't have all the necessary information on it.
Regards
Mumsie Coetzee
Thank you for taking the time to communicate to us regarding your complaint. We have every desire to address your needs and provide the best solution available to resolve your complaint as soon as possible.
Please forward the proof of payment to ***. in order to for us to allocate your payment.
Kindly note that a valid proof of payment, is a payment notification that you can get from your bank that would have the below information on it.
-Your proof of payment should contain the following:-Bank account number deposited into-Date of deposit-Amount deposited-Reference used
The screenshot that you send is not a valid proof of payment, as it doesn't have all the necessary information on it.
Regards
Mumsie Coetzee
Ithuba Lottery's reply19 Feb 2020, 13:58
Official
Good day Thuto
Thank you for taking the time to communicate to us regarding your complaint. We have every desire to address your needs and provide the best solution available to resolve your complaint as soon as possible.
Please forward the proof of payment to ***. in order to for us to allocate your payment.
Kindly note that a valid proof of payment, is a payment notification that you can get from your bank that would have the below information on it.
-Your proof of payment should contain the following:-Bank account number deposited into-Date of deposit-Amount deposited-Reference used
The screenshot that you send is not a valid proof of payment, as it doesn't have all the necessary information on it.
Regards
Mumsie Coetzee
Thank you for taking the time to communicate to us regarding your complaint. We have every desire to address your needs and provide the best solution available to resolve your complaint as soon as possible.
Please forward the proof of payment to ***. in order to for us to allocate your payment.
Kindly note that a valid proof of payment, is a payment notification that you can get from your bank that would have the below information on it.
-Your proof of payment should contain the following:-Bank account number deposited into-Date of deposit-Amount deposited-Reference used
The screenshot that you send is not a valid proof of payment, as it doesn't have all the necessary information on it.
Regards
Mumsie Coetzee