NK
Nompumelelo K
1 reviews | Active since Jun 2018
20 Jan 2026, 13:21
National Lottery ****
I uploaded my proof of address on the app.. two weeks ago. Up to today my account is blocked because they have not sorted it.
The phone number they gave for query it's for Unilever. I can't withdraw my money. Please find out for me what is going on.
These people are not serious, I can't use my money on the app because of their neglect.
Helpful (0)
Replies (1)0
Replies (1)
Ithuba Lottery's replyOfficial
21 Jan 2026, 14:44Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience and frustration you experienced regarding your account verification and withdrawal access.
We have investigated your query and are pleased to confirm that your KYC documentation has now been successfully reviewed and approved. Your account is active, and you should be able to access all features of the app, including withdrawals, without any further restrictions.
Please note that the delay was due to a backlog in the verification process, and we acknowledge that this impacted your ability to access your funds. We understand how frustrating this can be and regret the inconvenience caused.
Regarding the contact number you attempted to use, we acknowledge the confusion and apologise for the incorrect information provided. We are currently reviewing our customer support contact details to ensure this does not occur again.
If you experience any further issues or require assistance, please contact our official customer support team via the in-app support feature or the correct National Lottery customer care channels.
Thank you for your patience and for giving us the opportunity to resolve this matter. We value your participation and remain committed to providing you with a reliable and trusted National Lottery experience.
Phanda Pusha Play!
Ithuba Lottery's reply21 Jan 2026, 14:44
Official
Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience and frustration you experienced regarding your account verification and withdrawal access.
We have investigated your query and are pleased to confirm that your KYC documentation has now been successfully reviewed and approved. Your account is active, and you should be able to access all features of the app, including withdrawals, without any further restrictions.
Please note that the delay was due to a backlog in the verification process, and we acknowledge that this impacted your ability to access your funds. We understand how frustrating this can be and regret the inconvenience caused.
Regarding the contact number you attempted to use, we acknowledge the confusion and apologise for the incorrect information provided. We are currently reviewing our customer support contact details to ensure this does not occur again.
If you experience any further issues or require assistance, please contact our official customer support team via the in-app support feature or the correct National Lottery customer care channels.
Thank you for your patience and for giving us the opportunity to resolve this matter. We value your participation and remain committed to providing you with a reliable and trusted National Lottery experience.
Phanda Pusha Play!