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Veronica E
1 reviews | Active since Aug 2013
19 Mar 2021, 15:51
National Lottery cash out nightmare - very poor service.
I have been trying for more than week now to cash out a small winning amount to my bank account. Every other day the transaction is reversed back to my lottery app wallet (with a reversal fee) deducted. Finally I call their helpline and was told they cannot open a pdf bank statement to verify the account. The lady tells me to load a screenshot of my bank statement which I do. Today I log onto the app and a bank statement is requested again. By the time I can actually cash out my small winning there will be nothing left. They do not bother to contact you or even put a reason up as to why they reverse the cash out. Service sucks.
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Replies (4)0
Replies (4)
Ithuba Lottery's replyOfficial
19 Mar 2021, 16:11Good Day Veronica
We acknowledge receipt of your complaint. A consultant will be in contact to discuss the complaint in detail.
Ithuba Lottery's reply19 Mar 2021, 16:11
Official
Good Day Veronica
We acknowledge receipt of your complaint. A consultant will be in contact to discuss the complaint in detail.
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Veronica E's updateReviewer Update
26 Mar 2021, 07:41A consultant has contacted me on 20 March 2021 - after vigorous emailing - sadly midweek no follow up was received and I am still unable to complete a cash-out transaction successfully. I have sent several copies of my bank statement in various formats, shapes and sizes and it was still rejected. The service of this business remains dismal in my opinion.
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Veronica E's update26 Mar 2021, 07:41
Reviewer Update
A consultant has contacted me on 20 March 2021 - after vigorous emailing - sadly midweek no follow up was received and I am still unable to complete a cash-out transaction successfully. I have sent several copies of my bank statement in various formats, shapes and sizes and it was still rejected. The service of this business remains dismal in my opinion.
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Veronica E's updateReviewer Update
26 Mar 2021, 13:32 I was contacted by the consultant assisting me, stating that the reason my bank statement is being rejected is because the statement is illegible. A few minutes later I receive an email from the same consultant - stating the statement needs to be stamped by the bank. No where on their site does it state that a stamped statement is required for withdrawal - in fact when I spoke to their consultant on 18 March 2021 - she never mentioned anything about it needing to be stamped. However today - a bank stamp is a requirement. See screenshot below - I hope other users of the National Lottery website will find this update useful.
image.png 355.69 KB
image.png 355.69 KB
VE
Veronica E's update26 Mar 2021, 13:32
Reviewer Update
I was contacted by the consultant assisting me, stating that the reason my bank statement is being rejected is because the statement is illegible. A few minutes later I receive an email from the same consultant - stating the statement needs to be stamped by the bank. No where on their site does it state that a stamped statement is required for withdrawal - in fact when I spoke to their consultant on 18 March 2021 - she never mentioned anything about it needing to be stamped. However today - a bank stamp is a requirement. See screenshot below - I hope other users of the National Lottery website will find this update useful.
image.png 355.69 KB
image.png 355.69 KB
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Veronica E's updateReviewer Update
31 Mar 2021, 10:32My issue has now been resolved.
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Veronica E's update31 Mar 2021, 10:32
Reviewer Update
My issue has now been resolved.