RO
Rudi O
1 reviews | Active since Apr 2025
08 Feb 2026, 10:26
Nation lottery
I played Powerball on 3 February 2026, and got some winning numbers. To date my winnings hasn't been paid into my bank account. I sent an email to Ithuba lottery, but got no reply to date. I sent a dm to Ithuba lottery, but got no reply to date. This is not the first time it happened to me. I came to a stage where I don't trust the lotto anymore.
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Ithuba Lottery's replyOfficial
11 Feb 2026, 10:04 Thank you for contacting us and for bringing your concerns to our attention. We sincerely apologise for the frustration and delay you experienced in receiving feedback. We understand how important it is to receive timely communication, especially when it relates to potential winnings.
After carefully reviewing your ticket for PowerBall Draw 1691 (3 February 2026), we can confirm the following:
• On Boards C and D, two main numbers were matched.
• In accordance with the official PowerBall prize structure, matching two main numbers only does not qualify for a prize payout.
As a result, no winnings were generated on this ticket.
For ease of reference, the official PowerBall prize tiers are:
We would also like to reassure you that all tickets purchased via Absa are processed through the secure National Lottery central gaming system, and any qualifying winnings are automatically paid into the linked bank account. If a prize had been generated, payment would have reflected automatically.
We regret that your previous email and direct message were not responded to timeously. This is not the standard of service we strive to provide, and your feedback has been escalated internally to ensure improved responsiveness going forward.
We understand that trust is essential when participating in the National Lottery. Please be assured that all draws are conducted under strict regulatory oversight and auditing controls to ensure fairness, transparency, and integrity at all times.
Should you wish, we would be happy to provide a full prize breakdown for Draw 1691 or assist you with checking any future tickets.
Thank you for your continued support, and we hope to restore your confidence in the National Lottery.
Phanda Pusha Play!
After carefully reviewing your ticket for PowerBall Draw 1691 (3 February 2026), we can confirm the following:
• On Boards C and D, two main numbers were matched.
• In accordance with the official PowerBall prize structure, matching two main numbers only does not qualify for a prize payout.
As a result, no winnings were generated on this ticket.
For ease of reference, the official PowerBall prize tiers are:
- Match 5 + PowerBall
- Match 5
- Match 4 + PowerBall
- Match 4
- Match 3 + PowerBall
- Match 3
- Match 2 + PowerBall
- Match 1 + PowerBall
- Match PowerBall only
We would also like to reassure you that all tickets purchased via Absa are processed through the secure National Lottery central gaming system, and any qualifying winnings are automatically paid into the linked bank account. If a prize had been generated, payment would have reflected automatically.
We regret that your previous email and direct message were not responded to timeously. This is not the standard of service we strive to provide, and your feedback has been escalated internally to ensure improved responsiveness going forward.
We understand that trust is essential when participating in the National Lottery. Please be assured that all draws are conducted under strict regulatory oversight and auditing controls to ensure fairness, transparency, and integrity at all times.
Should you wish, we would be happy to provide a full prize breakdown for Draw 1691 or assist you with checking any future tickets.
Thank you for your continued support, and we hope to restore your confidence in the National Lottery.
Phanda Pusha Play!
Ithuba Lottery's reply11 Feb 2026, 10:04
Official
Thank you for contacting us and for bringing your concerns to our attention. We sincerely apologise for the frustration and delay you experienced in receiving feedback. We understand how important it is to receive timely communication, especially when it relates to potential winnings.
After carefully reviewing your ticket for PowerBall Draw 1691 (3 February 2026), we can confirm the following:
• On Boards C and D, two main numbers were matched.
• In accordance with the official PowerBall prize structure, matching two main numbers only does not qualify for a prize payout.
As a result, no winnings were generated on this ticket.
For ease of reference, the official PowerBall prize tiers are:
We would also like to reassure you that all tickets purchased via Absa are processed through the secure National Lottery central gaming system, and any qualifying winnings are automatically paid into the linked bank account. If a prize had been generated, payment would have reflected automatically.
We regret that your previous email and direct message were not responded to timeously. This is not the standard of service we strive to provide, and your feedback has been escalated internally to ensure improved responsiveness going forward.
We understand that trust is essential when participating in the National Lottery. Please be assured that all draws are conducted under strict regulatory oversight and auditing controls to ensure fairness, transparency, and integrity at all times.
Should you wish, we would be happy to provide a full prize breakdown for Draw 1691 or assist you with checking any future tickets.
Thank you for your continued support, and we hope to restore your confidence in the National Lottery.
Phanda Pusha Play!
After carefully reviewing your ticket for PowerBall Draw 1691 (3 February 2026), we can confirm the following:
• On Boards C and D, two main numbers were matched.
• In accordance with the official PowerBall prize structure, matching two main numbers only does not qualify for a prize payout.
As a result, no winnings were generated on this ticket.
For ease of reference, the official PowerBall prize tiers are:
- Match 5 + PowerBall
- Match 5
- Match 4 + PowerBall
- Match 4
- Match 3 + PowerBall
- Match 3
- Match 2 + PowerBall
- Match 1 + PowerBall
- Match PowerBall only
We would also like to reassure you that all tickets purchased via Absa are processed through the secure National Lottery central gaming system, and any qualifying winnings are automatically paid into the linked bank account. If a prize had been generated, payment would have reflected automatically.
We regret that your previous email and direct message were not responded to timeously. This is not the standard of service we strive to provide, and your feedback has been escalated internally to ensure improved responsiveness going forward.
We understand that trust is essential when participating in the National Lottery. Please be assured that all draws are conducted under strict regulatory oversight and auditing controls to ensure fairness, transparency, and integrity at all times.
Should you wish, we would be happy to provide a full prize breakdown for Draw 1691 or assist you with checking any future tickets.
Thank you for your continued support, and we hope to restore your confidence in the National Lottery.
Phanda Pusha Play!