1 reviews | Active since Aug 2025
My Information has been pending approval for close to three weeks now
Since the update on the app, i havent been able to play. An error message appears and i am told that i have pending documents to be approved. The update was 2 or more weeks back and the following day i discovered i cannot play and called ***and the gentle man told me that he has escalated and i am not the only one, it should be sorted within 48hrs. close to 3weeks later i still can not play and to make matters worse, they are not answering on that number. Yesterday i would have got 4 of the numbers on the lotto plus with the numbers i intended to play, its very sad to know that i would have actually won but because of this inconvenience i have lost out.
Please urgently fix my information or approve ithuba Lotto team. Please!
We understand how disappointing it must have been not to be able to play, especially when you had numbers in mind for that draw. Your experience is certainly not what we want for our players.
We’re pleased to confirm that your documents have now been approved, and your account is fully active. You can log in and continue playing without any restrictions.
Thank you for your patience while this was being resolved, and once again, we apologise for the delay and the inconvenience it caused.
Phanda Pusha Play!
We understand how disappointing it must have been not to be able to play, especially when you had numbers in mind for that draw. Your experience is certainly not what we want for our players.
We’re pleased to confirm that your documents have now been approved, and your account is fully active. You can log in and continue playing without any restrictions.
Thank you for your patience while this was being resolved, and once again, we apologise for the delay and the inconvenience it caused.
Phanda Pusha Play!