AD
Andrew D
1 reviews | Active since Sept 2015
30 Dec 2025, 09:56
My account is blocked
Still no resolution to my complaint. It has been two months since I was able to access my funds from my account. Pathetic!
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Replies (1)
Ithuba Lottery's replyOfficial
07 Jan 2026, 16:09Thank you for your message, and please accept our sincere apologies for the frustration and inconvenience you experienced.
We can confirm that your account was temporarily blocked as part of our standard security and verification processes. We are pleased to advise that this review has now been completed, and your account has been successfully unblocked.
You should now be able to log in and access your funds as normal. If you experience any further difficulty, please try logging out and back in, or resetting your password.
We acknowledge the delay in resolving your complaint and regret the time it took to reach a resolution. Your feedback has been noted, and we remain committed to improving our response times and service levels.
Phanda Pusha Play!
Ithuba Lottery's reply07 Jan 2026, 16:09
Official
Thank you for your message, and please accept our sincere apologies for the frustration and inconvenience you experienced.
We can confirm that your account was temporarily blocked as part of our standard security and verification processes. We are pleased to advise that this review has now been completed, and your account has been successfully unblocked.
You should now be able to log in and access your funds as normal. If you experience any further difficulty, please try logging out and back in, or resetting your password.
We acknowledge the delay in resolving your complaint and regret the time it took to reach a resolution. Your feedback has been noted, and we remain committed to improving our response times and service levels.
Phanda Pusha Play!