AM
Aubrey M

1 reviews | Active since Dec 2014

31 May 2016, 06:06

More Than a week since deposited money!

<p>On the 25th of May I deposited R340 onto my account and I forwarded my proof of payment the same day and to this day it has still not reflected on my account. I called their call centre twice already to try to have it sorted out and all of their call centre agents have a stinking attitude. They are not helpful at all. Today the person I was speaking to even shouted at me saying what do I expect him to do!! This is bad. He said, this is a technical issue and it might take two weeks to sort out and I asked him how does he know that and he said he just know if it takes this long to reflect, it’s a technical issue. He just said that without even verifying what he was saying. If I knew this was going to happen, I would have never deposited ever….. BAD SERVICE AND BAD ATTITUDE, I MIS THE PREVIOUS OPERATOR ALREADY!!!!</p>

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Replies (2)
Ithuba Lottery
Ithuba Lottery's reply31 May 2016, 09:04
Official

Good day

Thank you for contacting ITHUBA.

Please be advised that this matter has been escalated to the relevant department, and feedback will be provided shortly.

Our sincerest apology for the inconvenience caused.

Regards

Customer Relations Team

AM
Aubrey M's update31 May 2016, 09:46
Reviewer Update
It took someone who's efficient (Beatrice) 10 minutes to locate and allocate my deposited funds to my account. Thanks, a lot...