WM
Warren M
1 reviews | Active since Aug 2010
08 Jun 2020, 12:30
Money not shown in my Ithuba wallet
Deposited money into my ithuba wallet R30.00 on 14th April 2020, still does not appear in my wallet. I have phoned and sent bank proof of payments on several occasions.
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Replies (1)
Ithuba Lottery's replyOfficial
23 Jun 2020, 14:21Thank you for taking the time to communicate to us regarding your complaint.
Kindly note that due to the National Lockdown, most of our staff have been working remotely and this way of working has impacted our turnaround times.
We as National Lottery always strives to provide the best service to all our customers and ensure all our customer complaints are resolved timeously and amicably.
Kindly note we have still not received your proof of payment, please forward your p.o.p to *** for any further assistance.
Regards
Mumsie Coetzee
Kindly note that due to the National Lockdown, most of our staff have been working remotely and this way of working has impacted our turnaround times.
We as National Lottery always strives to provide the best service to all our customers and ensure all our customer complaints are resolved timeously and amicably.
Kindly note we have still not received your proof of payment, please forward your p.o.p to *** for any further assistance.
Regards
Mumsie Coetzee
Ithuba Lottery's reply23 Jun 2020, 14:21
Official
Thank you for taking the time to communicate to us regarding your complaint.
Kindly note that due to the National Lockdown, most of our staff have been working remotely and this way of working has impacted our turnaround times.
We as National Lottery always strives to provide the best service to all our customers and ensure all our customer complaints are resolved timeously and amicably.
Kindly note we have still not received your proof of payment, please forward your p.o.p to *** for any further assistance.
Regards
Mumsie Coetzee
Kindly note that due to the National Lockdown, most of our staff have been working remotely and this way of working has impacted our turnaround times.
We as National Lottery always strives to provide the best service to all our customers and ensure all our customer complaints are resolved timeously and amicably.
Kindly note we have still not received your proof of payment, please forward your p.o.p to *** for any further assistance.
Regards
Mumsie Coetzee