Money not reflecting in account

I transferred money to my Ithuba lottery online profile. I followed the instructions and had to correct Ref number and account details. However after four days my account still reflects a balance on R00.00. I emailed my proof of payment and called their call center but to no avail. This is ridiculous and nobody should play Powerball or Lotto online. It is a giant failure. It would be worth my while to drive to the nearest store and buy my lotto ticket at the store. This is a serious inconvenience. Inefficiency at its best Ithuba. You follow their instructions but they still can't get it right.