SM
Sydney M
1 reviews | Active since Feb 2021
28 Mar 2025, 13:39
Money not reflecting
Im very disappointed in this thing called lottery online....i loaded huge amount of cash in my online account and they received my money and failed to load it into my lottery online account...i called them and they gave me direction to send proof of payment which i did and still my account is still zero...i keep calling and their customer care keep saying the issue will be resolved since Saturday 22 march2025 its been the whole week nothing is happening...my advise to you stay away from this online lottery because they wont assist you once your money is not reflecting...they will keep saying its technical issues until Jesus christ comes.
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Replies (2)
Ithuba Lottery's replyOfficial
01 Apr 2025, 08:09 Thank you for reaching out and for bringing your concern to our attention. We understand how important it is for your funds to reflect promptly, and we’re sorry to hear about your frustration. Please rest assured that our team has been actively reviewing your case, and we can confirm that the matter has now been attended to. The funds should now be reflecting in your account. If you are still not seeing the balance updated, please don’t hesitate to reach out with your proof of payment and reference number so that we can assist you further without delay. We appreciate your patience and the opportunity to support you. Your experience matters to us, and we remain committed to providing a reliable and positive service.
Ithuba Lottery's reply01 Apr 2025, 08:09
Official
Thank you for reaching out and for bringing your concern to our attention. We understand how important it is for your funds to reflect promptly, and we’re sorry to hear about your frustration. Please rest assured that our team has been actively reviewing your case, and we can confirm that the matter has now been attended to. The funds should now be reflecting in your account. If you are still not seeing the balance updated, please don’t hesitate to reach out with your proof of payment and reference number so that we can assist you further without delay. We appreciate your patience and the opportunity to support you. Your experience matters to us, and we remain committed to providing a reliable and positive service.
Ithuba Lottery's replyOfficial
01 Apr 2025, 08:14 Thank you for reaching out and for bringing your concern to our attention.
We understand how important it is for your funds to reflect promptly, and we’re sorry to hear about your frustration. Please rest assured that our team has been actively reviewing your case, and we can confirm that the matter has now been attended to. The funds should now be reflecting in your account. If you are still not seeing the balance updated, please don’t hesitate to reach out with your proof of payment and reference number so that we can assist you further without delay.
We appreciate your patience and the opportunity to support you. Your experience matters to us, and we remain committed to providing a reliable and positive service.
We understand how important it is for your funds to reflect promptly, and we’re sorry to hear about your frustration. Please rest assured that our team has been actively reviewing your case, and we can confirm that the matter has now been attended to. The funds should now be reflecting in your account. If you are still not seeing the balance updated, please don’t hesitate to reach out with your proof of payment and reference number so that we can assist you further without delay.
We appreciate your patience and the opportunity to support you. Your experience matters to us, and we remain committed to providing a reliable and positive service.
Ithuba Lottery's reply01 Apr 2025, 08:14
Official
Thank you for reaching out and for bringing your concern to our attention.
We understand how important it is for your funds to reflect promptly, and we’re sorry to hear about your frustration. Please rest assured that our team has been actively reviewing your case, and we can confirm that the matter has now been attended to. The funds should now be reflecting in your account. If you are still not seeing the balance updated, please don’t hesitate to reach out with your proof of payment and reference number so that we can assist you further without delay.
We appreciate your patience and the opportunity to support you. Your experience matters to us, and we remain committed to providing a reliable and positive service.
We understand how important it is for your funds to reflect promptly, and we’re sorry to hear about your frustration. Please rest assured that our team has been actively reviewing your case, and we can confirm that the matter has now been attended to. The funds should now be reflecting in your account. If you are still not seeing the balance updated, please don’t hesitate to reach out with your proof of payment and reference number so that we can assist you further without delay.
We appreciate your patience and the opportunity to support you. Your experience matters to us, and we remain committed to providing a reliable and positive service.