Money not allocated to wallet and still no rectification from Ithuba of the issue

Topped up my wallet with R150 on 25/04/2019, and received notification via bank app that my account was debited. However the amount did not get allocated to my wallet. I then send a message to Ithuba and upon their request also the proof of everything that transpired on the 25th. Guess what, still no allocation of the funds to my wallet. This is not the first time it has happened either and I still have not received allocation of that amount. Which is odd, as one would think that there is a recon process, which is something any company that deals with finances has to have in place. Furthermore, most applications usually have a built in mechanism that will automatically reverse a transaction that has not successfully completed the last leg of it. But clearly either your software wasn't designed to cater for this, which is funny as the boast is that you are PCI DSS compliant. Or else your system integration testing wasn't done to standards.