Money not allocated

<p>I have deposited R100.00 using standard bank eft to ithuba standard bank account and sent the proof of payment same day the 24th of June 2016. After close to two weeks my account was still not credited, i called the customer care number from 4th of July up to yesterday the 12 of July still with no help. I have spoken to alot of consultants who keep telling me that my proof of payment has been forwaded to finance department and it will be sorted out soon. This is what i have been told since last week and what irritates me is the fact that i am kept on hold until i run out of airtime, i call again after two days its a different consultant who will also keep me on hold until i run out of Funds. Its not fair that i have already spent R60 of airtime trying to resolve an issue of a R100. I spoke to Cornhill, Linda, Tshegofatso and others who i forgot by name and yet no funds. I do not know why they keep getting sending messages to play online while their unable to cater for online customers.</p> <p>They always ask for my contact details when i call but never bother to call me back when i get cut off. I have run out of options and i refuse to buy airtime just to get a lousy service and lose money i shoulnt have lost in the first place. Allocate my funds or refund me if u are unable to do so, if this is the problem with money i pay to ithuba i wonder the struggles one will have when they have to pay winnings.</p>