Money deposits not reflecting and bad customer service

I deposited money into the app on the 15th of April. It did not reflect, waited a day. Still nothing. I used my partners banking app to deposit money the following day and still no reflection. I called Ithuba call center on the 18th and I was merely told to send an email and that I will receive my money within 72 hours. A week later still no response form the email and no money still not reflecting. I called the call center again and spoke with MPUMELELO SONDHLANI and he told me not to worry that the issue will be resolved in 24hours and that the problem is usually with Capitec clients like me. He gave me his personal email address to forward prove of payment. I did all of that and he tells me to get prove off payment with reference from the bank, more inconvenience right Ithuba. I did just that today, I forwarded the documents to him this morning and he tells me to call the center again because he no longer works in that department. Please tell me this is not how you treat customers, it is so frustrating that this extra administration is costing more than the actual money I deposited to the App. Can someone, anyone tell me what happens to the money that doesn’t reflect.