Missing deposito using Ithuba Direct payment

I have done a internet transfer on the 5 Feb 2019 from Capitec Bank to Ithuba. On my Capitec statement the following is showing: 05/02/2019 Internet Banking Payment Ithuba R50.00. Up to now, 12 Feb 2019, the money is not showing in my Ithuba account. I have done this transfer from Ithuba web page, using Direct Top Up and EFT. Phoning the call center on the 12 Feb 2019 , the person told me I must go to the bank to sort this out, but Ithuba systems is not working. Looking at Hellopeter site, this is not the fist time. To sort this out, including the phone call is costing more than the R50 that is missing, and Ithuba is not reimbursing me for me effort.