IC
Izak C

1 reviews | Active since Aug 2011

16 Mar 2016, 11:19

Made online payment 6 days ago and not updated yet

Registered for Itubha lottery to play online, deposited R150 on 10/03/2016. It is already 16/032016 (6 days)and the deposit is not reflecting yet. I have spoken to the call centre more that once, sent emails to the email address stated [Email Removed] and also followed your link on your website and sent a message through the website portal. <br> After all this effort from my side i have yet to receive feedback from Itubha. 0 Feedback.The customer care agent only said they had troubles with the system and it will be paid in tonight (Monday 14/03/2016) She put the phone down without giving a reference number. There is absolutely no customer service with this organisation whatsoever.

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Replies (1)
Ithuba Lottery
Ithuba Lottery's reply16 Mar 2016, 12:59
Official
Hello iclaase,

Thank you for contacting ITHUBA.

Please be advised that this matter has been escalated to the relevant department, who will contact you to resolve your complaint.

Our sincerest apology for the inconvenience caused.

Kind Regards

Customer Relations Team