TM
Thavan M
1 reviews | Active since Oct 2011
25 Nov 2025, 18:20
Lotto app not working AGAIN. Pathetic design
Android app not working. No payout value for daily lotto. WHY must one re-save saved numbers and why must one shake the phone to reveal quickpick. Its pathetic design that wastes time.
Get professional IT people to redo that app.
Helpful (0)
Replies (4)0
Replies (4)TM
Thavan M's updateReviewer Update
26 Nov 2025, 08:32I called *** a few times. NO SERVICE AFTER WAITING UP TO 10 MINUTES.
Does anyone do work at ithuba ?
My account was deactivated because the app was faulty.
Shouldn't they use professional IT resources for the app?
Does anyone do work at ithuba ?
My account was deactivated because the app was faulty.
Shouldn't they use professional IT resources for the app?
TM
Thavan M's update26 Nov 2025, 08:32
Reviewer Update
I called *** a few times. NO SERVICE AFTER WAITING UP TO 10 MINUTES.
Does anyone do work at ithuba ?
My account was deactivated because the app was faulty.
Shouldn't they use professional IT resources for the app?
Does anyone do work at ithuba ?
My account was deactivated because the app was faulty.
Shouldn't they use professional IT resources for the app?
Ithuba Lottery's replyOfficial
27 Nov 2025, 10:54 Thank you for taking the time to share your feedback with us. We sincerely apologise for the frustration you’ve experienced — this is not the experience we want for our players.
The National Lottery app and website have recently had an upgrade, introducing new and exciting instant win games. We understand that some elements may feel different from the previous version, and we appreciate your feedback as we continue to refine the experience.
To address the points, you raised:
Quick Pick / Shake Function
The shake feature is an optional way to generate numbers. You can still manually select your numbers or choose the standard Quick Pick option without shaking your phone. However, we will share your feedback with our development team for review.
Saved Numbers
As part of the upgrade, previously saved favourites are not automatically carried over. Players will need to re-save their preferred number sets. We understand this is inconvenient, and we apologise for the disruption.
Android App
The new Android app functions differently from the previous version, and some features — including navigation and number display — may not operate in the same way as before. We understand this may not match your expectations, and we appreciate your feedback on the design and usability. Our technical team will continue working on improvements and updates.
DAILY LOTTO Payout Values
While some display elements may appear inconsistent, all winnings are correctly allocated in the backend. If you would like us to verify any specific results or payouts, we are happy to assist.
Your feedback is important to us, and it helps us identify areas that need further improvement following the upgrade.
If you need any help with your account or app functionality, please reply with your registered cellphone number, and we will gladly assist.
Thank you for your patience and for sharing your concerns.
Phanda Pusha Play!
The National Lottery app and website have recently had an upgrade, introducing new and exciting instant win games. We understand that some elements may feel different from the previous version, and we appreciate your feedback as we continue to refine the experience.
To address the points, you raised:
Quick Pick / Shake Function
The shake feature is an optional way to generate numbers. You can still manually select your numbers or choose the standard Quick Pick option without shaking your phone. However, we will share your feedback with our development team for review.
Saved Numbers
As part of the upgrade, previously saved favourites are not automatically carried over. Players will need to re-save their preferred number sets. We understand this is inconvenient, and we apologise for the disruption.
Android App
The new Android app functions differently from the previous version, and some features — including navigation and number display — may not operate in the same way as before. We understand this may not match your expectations, and we appreciate your feedback on the design and usability. Our technical team will continue working on improvements and updates.
DAILY LOTTO Payout Values
While some display elements may appear inconsistent, all winnings are correctly allocated in the backend. If you would like us to verify any specific results or payouts, we are happy to assist.
Your feedback is important to us, and it helps us identify areas that need further improvement following the upgrade.
If you need any help with your account or app functionality, please reply with your registered cellphone number, and we will gladly assist.
Thank you for your patience and for sharing your concerns.
Phanda Pusha Play!
Ithuba Lottery's reply27 Nov 2025, 10:54
Official
Thank you for taking the time to share your feedback with us. We sincerely apologise for the frustration you’ve experienced — this is not the experience we want for our players.
The National Lottery app and website have recently had an upgrade, introducing new and exciting instant win games. We understand that some elements may feel different from the previous version, and we appreciate your feedback as we continue to refine the experience.
To address the points, you raised:
Quick Pick / Shake Function
The shake feature is an optional way to generate numbers. You can still manually select your numbers or choose the standard Quick Pick option without shaking your phone. However, we will share your feedback with our development team for review.
Saved Numbers
As part of the upgrade, previously saved favourites are not automatically carried over. Players will need to re-save their preferred number sets. We understand this is inconvenient, and we apologise for the disruption.
Android App
The new Android app functions differently from the previous version, and some features — including navigation and number display — may not operate in the same way as before. We understand this may not match your expectations, and we appreciate your feedback on the design and usability. Our technical team will continue working on improvements and updates.
DAILY LOTTO Payout Values
While some display elements may appear inconsistent, all winnings are correctly allocated in the backend. If you would like us to verify any specific results or payouts, we are happy to assist.
Your feedback is important to us, and it helps us identify areas that need further improvement following the upgrade.
If you need any help with your account or app functionality, please reply with your registered cellphone number, and we will gladly assist.
Thank you for your patience and for sharing your concerns.
Phanda Pusha Play!
The National Lottery app and website have recently had an upgrade, introducing new and exciting instant win games. We understand that some elements may feel different from the previous version, and we appreciate your feedback as we continue to refine the experience.
To address the points, you raised:
Quick Pick / Shake Function
The shake feature is an optional way to generate numbers. You can still manually select your numbers or choose the standard Quick Pick option without shaking your phone. However, we will share your feedback with our development team for review.
Saved Numbers
As part of the upgrade, previously saved favourites are not automatically carried over. Players will need to re-save their preferred number sets. We understand this is inconvenient, and we apologise for the disruption.
Android App
The new Android app functions differently from the previous version, and some features — including navigation and number display — may not operate in the same way as before. We understand this may not match your expectations, and we appreciate your feedback on the design and usability. Our technical team will continue working on improvements and updates.
DAILY LOTTO Payout Values
While some display elements may appear inconsistent, all winnings are correctly allocated in the backend. If you would like us to verify any specific results or payouts, we are happy to assist.
Your feedback is important to us, and it helps us identify areas that need further improvement following the upgrade.
If you need any help with your account or app functionality, please reply with your registered cellphone number, and we will gladly assist.
Thank you for your patience and for sharing your concerns.
Phanda Pusha Play!
TM
Thavan M's updateReviewer Update
27 Nov 2025, 11:17So much time spent in explaining non-sense.
IMPROVE THE APP as its still not working !
Maybe the leadership needs to be reevaluate.
STOP GIVING USELESS EXCUSES AND GET PROFESSIONAL IT PERSONELL to improve the app.
IMPROVE THE APP as its still not working !
Maybe the leadership needs to be reevaluate.
STOP GIVING USELESS EXCUSES AND GET PROFESSIONAL IT PERSONELL to improve the app.
TM
Thavan M's update27 Nov 2025, 11:17
Reviewer Update
So much time spent in explaining non-sense.
IMPROVE THE APP as its still not working !
Maybe the leadership needs to be reevaluate.
STOP GIVING USELESS EXCUSES AND GET PROFESSIONAL IT PERSONELL to improve the app.
IMPROVE THE APP as its still not working !
Maybe the leadership needs to be reevaluate.
STOP GIVING USELESS EXCUSES AND GET PROFESSIONAL IT PERSONELL to improve the app.
Ithuba Lottery's replyOfficial
28 Nov 2025, 13:52 Thank you for your follow-up, Thavan. We understand your frustration, and we apologize that you are experiencing difficulties on your side.
We can confirm that the National Lottery app is functioning correctly, and the issues you're encountering may be related to your specific profile or setup. Your feedback about the user experience and design has been noted and escalated to the relevant teams for review.
If you would like direct assistance to resolve the challenges you’re facing, we are here to help. Please let us know, and we will gladly support you.
Thank you for taking the time to share your concerns.
Phanda Pusha Play!
We can confirm that the National Lottery app is functioning correctly, and the issues you're encountering may be related to your specific profile or setup. Your feedback about the user experience and design has been noted and escalated to the relevant teams for review.
If you would like direct assistance to resolve the challenges you’re facing, we are here to help. Please let us know, and we will gladly support you.
Thank you for taking the time to share your concerns.
Phanda Pusha Play!
Ithuba Lottery's reply28 Nov 2025, 13:52
Official
Thank you for your follow-up, Thavan. We understand your frustration, and we apologize that you are experiencing difficulties on your side.
We can confirm that the National Lottery app is functioning correctly, and the issues you're encountering may be related to your specific profile or setup. Your feedback about the user experience and design has been noted and escalated to the relevant teams for review.
If you would like direct assistance to resolve the challenges you’re facing, we are here to help. Please let us know, and we will gladly support you.
Thank you for taking the time to share your concerns.
Phanda Pusha Play!
We can confirm that the National Lottery app is functioning correctly, and the issues you're encountering may be related to your specific profile or setup. Your feedback about the user experience and design has been noted and escalated to the relevant teams for review.
If you would like direct assistance to resolve the challenges you’re facing, we are here to help. Please let us know, and we will gladly support you.
Thank you for taking the time to share your concerns.
Phanda Pusha Play!