Lotto and capitec

November 2024 I played lotto using my capitec account and later in the evening when I was checking my winnings a text popped up stating that the location is not available at the moment I should try again later. For weeks I tried to check and the same text kept popping up. I decided to go to the branch in Heidelberg mall which is my home town and they bluntly refused to help me. From there I went to the branch in voortrekker Street in Heidelberg and I was assisted and it where I spent 4 hours in the bank The lady who assisted made quite a few phone calls and sent emails And in response she was instructed to delete my capitec account and I should delete the app from my phone and start it over again and it should be fine after that has been done We did as we were instructed multiple times and it still did not work and we receive an email from the ithuba lottery stating that they can see my numbers on the system And they would not give out a straight honest answer as to why is my lotto app on my capitec account is blocked instead I was told it's should work in the next 48 hours. To this day I am blocked and I am sure I won.