Locked machine for days

We are a retailer based in Pinetown, Durban. Due to the short a week and other business payments we were delayed in doing the Lotto deposit. After the deposit was done we sent proof to our rep and accounts department since Wednesday the machine has been locked despite doing payment. Numerous emails have sent and still nothing. We have two machines linked to one account one is working one is not that should tell you how Ithuba operates. During the looting our ticket checker cables were ****** and Ithuba took the checker away. Months later we still without a checker which makes things even harder. Ithuba conducts itself very poorly. Has no replacement units or ability to repair units. Shocking Retailer id ***0