Kindly requesting answers

We just came across a very interesting article on Ithuba Website now. We would like to acknowledge the good Ithuba as an entity has done and is still doing and we would like to encourage Ithuba to keep up the good work and continue . As a team that has been working on serious article we just came across this statement "ITHUBA has made significant investments in its online platform, which has been designed to provide a seamless and user-friendly experience for players. The platform includes a range of features and functionalities that have been tailored to the specific needs of South African players, including a mobile app that enables players to play the games on the go" . The statement actually communicate to one of the topic we are going to cover in our article in a week or two. As we are approaching the finalisation of our research based on HelloPeter reviews, Social media both Twitter and Facebook groups based on different experiences players have Good and Bad, face to face interactions and also certain confirmations from Ithuba call center . We have been struggling to get to just one allegations about your website being unsafe to customers to a point that you can access critical information of different lottery players like ID as per reviews of July 2022 claiming that website i . We would like to hear from Ithuba if this is true or false . We have made all means to communicate with Ithuba without any breakthrough and as a result we tried our best to get the reviewer's information to validate his claims. He never showed any sort of interest as he kept on saying ask Ithuba they will answer you I don't want to loose my lottery account access . Which rased quite a lot of suspicions to us. We have made it our priority to get to the bottom of it like we did with all other allegations by going extra mile and even driving from province to province trying to validate all our discoveries so that we don't write false information without tangible evidence on our disposal. We tried have decided that on Monday 15 April 2023 in the early hours of the morning we will go to the person's place to convince him to talk to us and provide us with any possible evidence to substantiate his allegations but before we do that as per Ithuba article we decided that how about we engage Ithuba directly on HelloPeter so we can safe ourselves from long drives . We would like Ithuba to tell of those allegations are true or not. As mentioned we have discovered the good that Ithuba did and some questionable things here and there . With all this having been sad it will be highly appreciated if Ithuba can just respond to this or may continue with our journey on Monday . The story is a big deal to us and there is a lot at stake for us and we need to be factually correct