BO
Ben O
1 reviews | Active since Jul 2012
20 Jan 2019, 19:08
Ituba Lottery bunch of *******
I have send about 5 e-mails regarding a EFT payments. Automatic replies were received but there it ends. It looks that they are only a bunch of ******* or incompetant people.
I sent an email online and via my personal email (with proof attached) twice and yet my balance remains the same. Getting anything out of Ithuba is just wishful thinking. I have sent a clear explanation every time and they just do not bother answering you.
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Replies (1)
Ithuba Lottery's replyOfficial
21 Jan 2019, 16:08Good day
Thank you for your email.
Please be advised that your complaint has been escalated to the relevant department for fulfilment.
We sincerely apologize for the inconvenience caused and highly appreciate your feedback as it will assist us to become better in what we do.
Regards
Customer Relations Team
Thank you for your email.
Please be advised that your complaint has been escalated to the relevant department for fulfilment.
We sincerely apologize for the inconvenience caused and highly appreciate your feedback as it will assist us to become better in what we do.
Regards
Customer Relations Team
Ithuba Lottery's reply21 Jan 2019, 16:08
Official
Good day
Thank you for your email.
Please be advised that your complaint has been escalated to the relevant department for fulfilment.
We sincerely apologize for the inconvenience caused and highly appreciate your feedback as it will assist us to become better in what we do.
Regards
Customer Relations Team
Thank you for your email.
Please be advised that your complaint has been escalated to the relevant department for fulfilment.
We sincerely apologize for the inconvenience caused and highly appreciate your feedback as it will assist us to become better in what we do.
Regards
Customer Relations Team