VM
Vivienne M
1 reviews | Active since Jun 2011
24 Jan 2020, 10:35
ITS A ****/*****!!!!!!DO NOT USE THEIR ONLINE WEBSITE(Nationallottery.co.za). YOUR MONEY DISAPEARS AND WHEN QUERIED WITH PROOF YOU DONT GET A RESPONSE OR IT BACK!
I bought/transferred as usual an amount of R50 to my Ithuba account in order to play lotto on 20 Jan 2020. I received feedback from my online form submission to provide them with proof of payments made that did not reflect in my wallet. I sent proof of my bank statement through to them on 21 Jan 2020 at 13:37PM with my cellphone number. I resend proof again on 2020-01-23 at 11:43AM. Not one of the people on their mail list has fixed this or responded to my query. But I receive read receipts that my mails are read. BE WARNED. YOU WILL LOOSE MONEY AND NOT GET YOUR MONEY BACK. DONT FALL VICTEM TO THIS ****!!!!!!!!!!!! MAIL adresses used: ***, ***, ***, ***, ***
Helpful (0)
Replies (4)0
Replies (4)
Ithuba Lottery's replyOfficial
24 Jan 2020, 14:35Good day Vivienne Maritz
Thank you for taking the time to communicate to us regarding your complaint. We have every desire to address your needs and provide the best solution available to resolve your complaint as soon as possible.
Please forward the following the proof of payment to *** in order to initiate an investigation.
Your proof of payment should contain the following:
Thank you for taking the time to communicate to us regarding your complaint. We have every desire to address your needs and provide the best solution available to resolve your complaint as soon as possible.
Please forward the following the proof of payment to *** in order to initiate an investigation.
Your proof of payment should contain the following:
-Bank account number deposited into
-Date of deposit
-Amount deposited
-Reference used
Regards
Beatrice Tsitsing
Beatrice Tsitsing
Ithuba Lottery's reply24 Jan 2020, 14:35
Official
Good day Vivienne Maritz
Thank you for taking the time to communicate to us regarding your complaint. We have every desire to address your needs and provide the best solution available to resolve your complaint as soon as possible.
Please forward the following the proof of payment to *** in order to initiate an investigation.
Your proof of payment should contain the following:
Thank you for taking the time to communicate to us regarding your complaint. We have every desire to address your needs and provide the best solution available to resolve your complaint as soon as possible.
Please forward the following the proof of payment to *** in order to initiate an investigation.
Your proof of payment should contain the following:
-Bank account number deposited into
-Date of deposit
-Amount deposited
-Reference used
Regards
Beatrice Tsitsing
Beatrice Tsitsing
VM
Vivienne M's updateReviewer Update
28 Jan 2020, 10:53I have forwarded the correct proof of payment and still no feedback or refund. I have mailed it to 6 different people also with no answer. They just delete your read the mails but don't respond. Yes Beatrice Tsitsing, you are the one deleting my mails as per my mail report. Why are you and Ithuba ignoring me if proof of payment was supp**** numerous times to you?
E-Mail adresses ignoring me: Monique Johannes <***>, Doyle Mlangeni <***>, Beatrice Tsitsing <***>, Mumsie Coetzee <***> ***; ***
E-Mail adresses ignoring me: Monique Johannes <***>, Doyle Mlangeni <***>, Beatrice Tsitsing <***>, Mumsie Coetzee <***> ***; ***
-------- Original message --------
From: Beatrice Tsitsing <***>
Date: 2020/01/24 13:41 (GMT+02:00)
To: (hidden)
Subject: Not read: RE: ***
Your message
To: Beatrice Tsitsing
Subject: Fwd: RE: ***
Sent: Thursday, January 23, 2020 11:43:26 AM (UTC+02:00) Harare, Pretoria
was deleted without being read on Friday, January 24, 2020 1:40:43 PM (UTC+02:00) Harare, Pretoria.
To: Beatrice Tsitsing
Subject: Fwd: RE: ***
Sent: Thursday, January 23, 2020 11:43:26 AM (UTC+02:00) Harare, Pretoria
was deleted without being read on Friday, January 24, 2020 1:40:43 PM (UTC+02:00) Harare, Pretoria.
VM
Vivienne M's update28 Jan 2020, 10:53
Reviewer Update
I have forwarded the correct proof of payment and still no feedback or refund. I have mailed it to 6 different people also with no answer. They just delete your read the mails but don't respond. Yes Beatrice Tsitsing, you are the one deleting my mails as per my mail report. Why are you and Ithuba ignoring me if proof of payment was supp**** numerous times to you?
E-Mail adresses ignoring me: Monique Johannes <***>, Doyle Mlangeni <***>, Beatrice Tsitsing <***>, Mumsie Coetzee <***> ***; ***
E-Mail adresses ignoring me: Monique Johannes <***>, Doyle Mlangeni <***>, Beatrice Tsitsing <***>, Mumsie Coetzee <***> ***; ***
-------- Original message --------
From: Beatrice Tsitsing <***>
Date: 2020/01/24 13:41 (GMT+02:00)
To: (hidden)
Subject: Not read: RE: ***
Your message
To: Beatrice Tsitsing
Subject: Fwd: RE: ***
Sent: Thursday, January 23, 2020 11:43:26 AM (UTC+02:00) Harare, Pretoria
was deleted without being read on Friday, January 24, 2020 1:40:43 PM (UTC+02:00) Harare, Pretoria.
To: Beatrice Tsitsing
Subject: Fwd: RE: ***
Sent: Thursday, January 23, 2020 11:43:26 AM (UTC+02:00) Harare, Pretoria
was deleted without being read on Friday, January 24, 2020 1:40:43 PM (UTC+02:00) Harare, Pretoria.
Ithuba Lottery's replyOfficial
28 Jan 2020, 11:24Good day Vivienne
Kindly note a response was sent to you dated 24 January 2020 ,time: 16:36pm.
To date we still have not received any proof of payment from you.
Regards
Beatrice
Kindly note a response was sent to you dated 24 January 2020 ,time: 16:36pm.
To date we still have not received any proof of payment from you.
Regards
Beatrice
Ithuba Lottery's reply28 Jan 2020, 11:24
Official
Good day Vivienne
Kindly note a response was sent to you dated 24 January 2020 ,time: 16:36pm.
To date we still have not received any proof of payment from you.
Regards
Beatrice
Kindly note a response was sent to you dated 24 January 2020 ,time: 16:36pm.
To date we still have not received any proof of payment from you.
Regards
Beatrice
VM
Vivienne M's updateReviewer Update
28 Jan 2020, 13:13For God sake. You just rep**** to me on the mail that has the same attachment. The proof is on there, Are you people blind!!!!!!!
I am taking this to the onbudsman laying a formal complaint. This is unacceptable!!!
I am taking this to the onbudsman laying a formal complaint. This is unacceptable!!!
VM
Vivienne M's update28 Jan 2020, 13:13
Reviewer Update
For God sake. You just rep**** to me on the mail that has the same attachment. The proof is on there, Are you people blind!!!!!!!
I am taking this to the onbudsman laying a formal complaint. This is unacceptable!!!
I am taking this to the onbudsman laying a formal complaint. This is unacceptable!!!