Ithuba (SA National Lottery) Upgrade Website and Deleted Player's Already Purchased Tickets

Ithuba (SA National Lottery) implemented changes to their App and Website effective today, 24 November 2025. What an absolute disaster. After struggling all morning and into the afternoon, I finally managed to change my password and log into the website (the App cannot even be downloaded). Once logged in, I discovered that all tickets I purchased for the Powerball Plus draw on 25 November 2025 have vanished. There is no record of any previous transactions, no messages, nothing—only my profile and (at least) the correct wallet balance remain. When I attempted to purchase a ticket just to test the website, it was impossible to complete the transaction. It seems clear that Ithuba has deleted all tickets already purchased for future draws, erased the history of past purchased tickets and wiped out all messages that had not been manually deleted by players. I contacted the customer careline. After waiting a long time to speak to a consultant, I was met with dismissive and utterly unhelpful service. Frankly, it would have been better if Ithuba’s contract had never been extended. Their handling of this system overhaul shows they are completely out of their depth.