DW
Deon W

1 reviews | Active since Mar 2011

30 Mar 2016, 13:14

Ithuba Play Online has NO SUPPORT

Anyone considering to register to Play Online with Ithuba should think twice and for the following reasons:<br> <br> - Their terms and conditions do not list all the services you pay for and it is unclear how much you can transfer from your Virtual Wallet to a Bank Account.<br> - Trying to transfer an amount larger than R1K to a bank account is not allowed although they claim that you can transfer up to R100K.<br> - You cannot view transactions by clicking on TID as they claim online.<br> - Contacting them using the Online Form is useless since they do not answer.<br> - Contacting them via email is also effort wasted because they ignore all service requests.<br> - Contacting them telephonically is also useless because you are just transferred to a supervisor who always promises to contact you back and never does. <br> - Deposits to your Virtual Wallet also does not reflect. I've been waiting more than 2 weeks for this to get resolved.<br> - Not all your winnings get paid into your Virtual Wallet and contacting them is a waste of time as per the above.<br> <br> If you have funds, pay the R15.95 \Service\" fee to get your money out of this unprofessional and unsupported \"service\" and buy your tickets yourself."

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Replies (2)
Ithuba Lottery
Ithuba Lottery's reply04 Apr 2016, 14:45
Official
Hello LoWang,

Thank you for making contact with Ithuba Lottery.

Please be advised that this matter has been escalated to the relevant department and feedback will be provided shortly.

Our sincerest apology for the inconvenience caused.

Should you wish to contact us directly please call the National Lottery player helpline on ***(toll free).

Kind Regards,

Customer Relations Team

Best regards,

DW
Deon W's update05 May 2016, 08:47
Reviewer Update
After more than a month this has only been resolved after being escalated to the Chief Operations Officer of Switching House. Promises were made that there will be no repeat. Just made another payment. Holding thumbs that there will be no issues going forward.