NB
Nico B
1 reviews | Active since Oct 2019
28 Nov 2025, 15:46
Ithuba pathetic
Since the update last week you cannot reset your password without getting an "sequence contains no elements" error ,regardless of what password you try. No response after 3 e-mails and when calling you get disconnected after 15 minutes. This is appalling ,I've been struggling a week now because there are funds in my wallet ,but it seems impossible. ***
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Replies (1)
Ithuba Lottery's replyOfficial
02 Dec 2025, 16:29 Thank you for reaching out and for your patience.
We sincerely apologise for the frustration you experienced with resetting your password and for the inconvenience caused by the delayed response. This is not the level of service we aim to provide.
We’re pleased to confirm that our team has now contacted you directly and that you are able to access your National Lottery account again. Your wallet funds remain safe, and you can continue transacting as normal.
Should you encounter any further issues or need assistance with anything else, please feel free to contact us at ***, we’re here to help.
Thank you once again for your understanding, and we appreciate you bringing this matter to our attention.
Phanda Pusha Play!
We sincerely apologise for the frustration you experienced with resetting your password and for the inconvenience caused by the delayed response. This is not the level of service we aim to provide.
We’re pleased to confirm that our team has now contacted you directly and that you are able to access your National Lottery account again. Your wallet funds remain safe, and you can continue transacting as normal.
Should you encounter any further issues or need assistance with anything else, please feel free to contact us at ***, we’re here to help.
Thank you once again for your understanding, and we appreciate you bringing this matter to our attention.
Phanda Pusha Play!
Best regards,
Ithuba Lottery's reply02 Dec 2025, 16:29
Official
Thank you for reaching out and for your patience.
We sincerely apologise for the frustration you experienced with resetting your password and for the inconvenience caused by the delayed response. This is not the level of service we aim to provide.
We’re pleased to confirm that our team has now contacted you directly and that you are able to access your National Lottery account again. Your wallet funds remain safe, and you can continue transacting as normal.
Should you encounter any further issues or need assistance with anything else, please feel free to contact us at ***, we’re here to help.
Thank you once again for your understanding, and we appreciate you bringing this matter to our attention.
Phanda Pusha Play!
We sincerely apologise for the frustration you experienced with resetting your password and for the inconvenience caused by the delayed response. This is not the level of service we aim to provide.
We’re pleased to confirm that our team has now contacted you directly and that you are able to access your National Lottery account again. Your wallet funds remain safe, and you can continue transacting as normal.
Should you encounter any further issues or need assistance with anything else, please feel free to contact us at ***, we’re here to help.
Thank you once again for your understanding, and we appreciate you bringing this matter to our attention.
Phanda Pusha Play!
Best regards,