Ithuba Online Stinks

Due to Covidc-19 I was buying my lotto tickets online (I am 67 years and as such stay in as much as I can), I recently won R116 on the Daily Lotto ( Yeah ) and proceeded to claim my winnings. There were a few glitches due to a very poor website arrangement, but after a call to the dreaded 0860... number it was sorted. I claimed my R1000 on 8th June, to date have not received the funds. No answer to many emails to all the defined email addresses logged. Telephonic assistance tells me not their problem third party problem, I must wait. Pray tell me why have email addresses on the web if they are not manned, and as good as the customer care telephonic staff are they are not that helpful at times. I would hate to know what would happen is an online buyer won a major jackpot, may never get paid out?