LB
Len B
1 reviews | Active since Jul 2015
03 Dec 2025, 08:55
Ithuba not working
Am I the only one whi cannot play because of Ithuba's upgrade to systems 2 weeks ago. I have reset my username and password and sespite a open call service call to them the systems insists I now have a invalid ID (it's not). Helpdesk is unable to help - why have one? I cannot play at stores as all stores are offline in my area.
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Ithuba Lottery's replyOfficial
03 Dec 2025, 09:45 Thank you for reaching out — we sincerely apologise for the difficulty you’ve experienced since the recent system upgrade.
Following the recent upgrade of the National Lottery website — where we launched several new and exciting games — there is a mandatory requirement to reset your password for your own account security. The first time you log back into your account, a password reset is necessary to ensure a seamless and secure experience.
To ensure you receive your OTP on time and that your profile is recognised correctly, please enter your cell phone number in the following format:
+27 followed by your cell phone number without the leading 0
Example: +***7
Then select “Forgot Password” and follow the prompts.
Using this format ensures:
• The system recognises your profile correctly
• OTPs are delivered promptly
• The password reset completes without errors
Please try again using this format.
If you are still unable to log in or continue receiving an “invalid ID” message, kindly reply with your registered National Lottery cell phone number, and we will assist you directly.
In the meantime, you can still continue playing safely through several alternative channels, including:
We apologise again for the inconvenience and appreciate your patience.
Phanda Pusha Play!
Following the recent upgrade of the National Lottery website — where we launched several new and exciting games — there is a mandatory requirement to reset your password for your own account security. The first time you log back into your account, a password reset is necessary to ensure a seamless and secure experience.
To ensure you receive your OTP on time and that your profile is recognised correctly, please enter your cell phone number in the following format:
+27 followed by your cell phone number without the leading 0
Example: +***7
Then select “Forgot Password” and follow the prompts.
Using this format ensures:
• The system recognises your profile correctly
• OTPs are delivered promptly
• The password reset completes without errors
Please try again using this format.
If you are still unable to log in or continue receiving an “invalid ID” message, kindly reply with your registered National Lottery cell phone number, and we will assist you directly.
In the meantime, you can still continue playing safely through several alternative channels, including:
- Banking apps: Capitec, Standard Bank, FNB, Nedbank, ABSA, Old Mutual and Tyme Bank
- Mobile platforms: Vodapay and MoMo
We apologise again for the inconvenience and appreciate your patience.
Phanda Pusha Play!
Best regards,
Ithuba Lottery's reply03 Dec 2025, 09:45
Official
Thank you for reaching out — we sincerely apologise for the difficulty you’ve experienced since the recent system upgrade.
Following the recent upgrade of the National Lottery website — where we launched several new and exciting games — there is a mandatory requirement to reset your password for your own account security. The first time you log back into your account, a password reset is necessary to ensure a seamless and secure experience.
To ensure you receive your OTP on time and that your profile is recognised correctly, please enter your cell phone number in the following format:
+27 followed by your cell phone number without the leading 0
Example: +***7
Then select “Forgot Password” and follow the prompts.
Using this format ensures:
• The system recognises your profile correctly
• OTPs are delivered promptly
• The password reset completes without errors
Please try again using this format.
If you are still unable to log in or continue receiving an “invalid ID” message, kindly reply with your registered National Lottery cell phone number, and we will assist you directly.
In the meantime, you can still continue playing safely through several alternative channels, including:
We apologise again for the inconvenience and appreciate your patience.
Phanda Pusha Play!
Following the recent upgrade of the National Lottery website — where we launched several new and exciting games — there is a mandatory requirement to reset your password for your own account security. The first time you log back into your account, a password reset is necessary to ensure a seamless and secure experience.
To ensure you receive your OTP on time and that your profile is recognised correctly, please enter your cell phone number in the following format:
+27 followed by your cell phone number without the leading 0
Example: +***7
Then select “Forgot Password” and follow the prompts.
Using this format ensures:
• The system recognises your profile correctly
• OTPs are delivered promptly
• The password reset completes without errors
Please try again using this format.
If you are still unable to log in or continue receiving an “invalid ID” message, kindly reply with your registered National Lottery cell phone number, and we will assist you directly.
In the meantime, you can still continue playing safely through several alternative channels, including:
- Banking apps: Capitec, Standard Bank, FNB, Nedbank, ABSA, Old Mutual and Tyme Bank
- Mobile platforms: Vodapay and MoMo
We apologise again for the inconvenience and appreciate your patience.
Phanda Pusha Play!
Best regards,