Ithuba not taking customers seriously

Over a week after my first complaint nothing has been done still to help me. Instead I just got a call from someone called Anthea Chetty. She asked me to send proof of payment which I did. Then she went mute the whole week. When I asked what’s happening she said the finance department is unable to trace my payments without a reference number. But I’ve made deposits before. Never ever have I gotten a reference after making a payment that starts with ITH. So now I must just forfeit my money when I’ve sent the proof of payment. Please don’t call me asking me to send proof of payment again. Just put the funds in my account