Ithuba National lottery **** people

Ithuba National lottery they **** people, I normally play lotto online, on the 17 February 2021 I top up my account to play lotto, the money was deducted from my bank account but it didn't reflect on Ithuba so that I can play lotto like I normally do. After 2 hour I called national lottery help line, the person I was talking to said sometimes it takes time for the money to reflect I must wait for more 2 hours and check, I checked but still nothing was there. I called again the next day, I was requested to send a proof of payment by email they will investigate and get back to me, I did what was requested of me, never got any feedback. I called again after 5 hours or so, I spoke to a lady by the name of Natasha Ngubane, she gave me her email address to send the proof of payment. I sent the proof of payment to her and to *** again.

After a while I got an email saying on the 18 February 2021: Thank you for your email, the deposit not reflecting in your wallet is under investigation with IT

Please feel free to contact the Player helpline on *** should you require any further assistance. Our team are available Monday to Saturday 6am to 11pm, or Sundays from 6am to 9pm.

Regards

Customer Relations

On the 17 February I received an email again stating: Thank you for your email.

Please note that inter-bank transfers can take a minimum of 2 working days to reflect in your wallet (excluding weekends and public holidays)

Please feel free to contact the Player helpline on *** should you require any further assistance. Our team are available Monday to Saturday 6am to 11pm, or Sundays from 6am to 9pm.

Regards

Customer Relations Team.

Again on the 17 February got another email: Our customer care team has created a ticket, #064285 on your behalf, with the following details and summary:

Topic: Capitec Deposits Subject: Unallocated Funds

Customer Relations Team

Thank you for your email.

Kindly be advised we have escalated your query to the finance department to attend to your query.

Please feel free to contact the Player helpline on *** should you require any further assistance. Our team are available Monday to Saturday 6am to 11pm, or Sundays from 6am to 9pm.

Regards

Customer Relations Team.

If need be, a representative will follow-up with you as soon as possible. You can also view this ticket's progress online.

On the 17 February received another email: Thank you for contacting the National Lottery. Your email is important to us. In order for us to assist you as quickly as possible, please refer to the below:

MONEY NOT REFLECTING IN YOUR THE WALLET:

Please kindly provide the following information:

· Your cell number or south African ID number in order for us to review your account.

· Method of payment – bank card or instant EFT.

· Proof of payment of the amount that is not reflecting in your wallet.

INBOX NOTIFICATIONS:

We have improved our notifications system to make your on-line playing experience better. As an added security feature, you can conveniently now locate the numbers you have played for all the draws under historical tickets. Plus all notifications will now be sent directly to you free of charge to your personal National Lottery inbox and no longer via SMS. This way you can Phanda Pusha Play without ever misplacing your tickets.

ATM WITHDRAWALS:

Please be advised that ATM withdrawals are currently not available. We are implementing new On-Line improvements.

You are able to still withdraw your winnings by selecting Direct Transfer to Bank Account.

UNABLE TO LOG INTO YOUR NATIONAL LOTTERY ACCOUNT

Forgot your pin? New Cell phone number? Please kindly contact our Player helpline to reset your account.

For any other queries - please contact our Player helpline on ***. Our team is available Monday to Saturday 6am to 11pm, or Sundays from 6am to 9pm.

Phanda Pusha Play!

National Lottery Customer Care Team

I waited with the hope that on Monday the 23rd the money will be refunded into my bank account or my wallet still nothing, I sent Natasha Ngubane an email again and this was her response: Good day

Please note any communication should be sent to this ticket number below as the query is under investigation. Apologies for the inconvenience caused. 064380 Regards Natasha Ngubane

She escalated the matter to the relevant people, then I received an email saying: Thank you for your email, the deposit not reflecting in your wallet is under investigation with IT

Please feel free to contact the Player helpline on *** should you require any further assistance. Our team are available Monday to Saturday 6am to 11pm, or Sundays from 6am to 9pm.

Regards

Customer Relations

Today is the 26th still I haven't received anything. National lottery big ****.