pS
patrick S
1 reviews | Active since May 2018
19 Sept 2025, 18:20
Ithuba national lottery - no answers and account does not work anymore
after years of being registered with the online lotto and having given them all my details with the supporting documents my account is frozen I have called all week and been given promises. I have told them nothing has changed. I can't even get my winnings out and just cannot get through to the call center and speak to anyone. just wondering if anyone is having the same experience
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Ithuba Lottery's replyOfficial
22 Sept 2025, 11:35 Thank you for reaching out and for being a long-standing National Lottery participant. We understand how frustrating it must be to experience an account freeze, especially when you have already submitted your documents in the past. Please allow us to clarify the situation and assist you further.
As part of our security protocols and ongoing compliance process, and to keep your personal details secure, all player accounts are periodically reviewed. When documents are not uploaded in the correct format, the account status may default to non-compliant. This does not mean your details are lost—it simply means that updated or correctly formatted documentation is required.
Your account has now been updated to active pending document uploads. To restore full access, including withdrawals, we kindly ask that you resubmit:
Once these documents have been successfully verified, your account will be fully reactivated and you will be able to access your winnings without delay.
We apologize for the difficulty you experienced reaching our call centre and for any inconvenience caused. If you are still unable to upload your documents online, please reply to this email with the documents attached, or request a direct link for secure upload.
Thank you for your patience and for being part of the National Lottery community.
Phanda Pusha Play
As part of our security protocols and ongoing compliance process, and to keep your personal details secure, all player accounts are periodically reviewed. When documents are not uploaded in the correct format, the account status may default to non-compliant. This does not mean your details are lost—it simply means that updated or correctly formatted documentation is required.
Your account has now been updated to active pending document uploads. To restore full access, including withdrawals, we kindly ask that you resubmit:
- A valid copy of your ID, and
- A recent proof of address (not older than 3 months).
Once these documents have been successfully verified, your account will be fully reactivated and you will be able to access your winnings without delay.
We apologize for the difficulty you experienced reaching our call centre and for any inconvenience caused. If you are still unable to upload your documents online, please reply to this email with the documents attached, or request a direct link for secure upload.
Thank you for your patience and for being part of the National Lottery community.
Phanda Pusha Play
Ithuba Lottery's reply22 Sept 2025, 11:35
Official
Thank you for reaching out and for being a long-standing National Lottery participant. We understand how frustrating it must be to experience an account freeze, especially when you have already submitted your documents in the past. Please allow us to clarify the situation and assist you further.
As part of our security protocols and ongoing compliance process, and to keep your personal details secure, all player accounts are periodically reviewed. When documents are not uploaded in the correct format, the account status may default to non-compliant. This does not mean your details are lost—it simply means that updated or correctly formatted documentation is required.
Your account has now been updated to active pending document uploads. To restore full access, including withdrawals, we kindly ask that you resubmit:
Once these documents have been successfully verified, your account will be fully reactivated and you will be able to access your winnings without delay.
We apologize for the difficulty you experienced reaching our call centre and for any inconvenience caused. If you are still unable to upload your documents online, please reply to this email with the documents attached, or request a direct link for secure upload.
Thank you for your patience and for being part of the National Lottery community.
Phanda Pusha Play
As part of our security protocols and ongoing compliance process, and to keep your personal details secure, all player accounts are periodically reviewed. When documents are not uploaded in the correct format, the account status may default to non-compliant. This does not mean your details are lost—it simply means that updated or correctly formatted documentation is required.
Your account has now been updated to active pending document uploads. To restore full access, including withdrawals, we kindly ask that you resubmit:
- A valid copy of your ID, and
- A recent proof of address (not older than 3 months).
Once these documents have been successfully verified, your account will be fully reactivated and you will be able to access your winnings without delay.
We apologize for the difficulty you experienced reaching our call centre and for any inconvenience caused. If you are still unable to upload your documents online, please reply to this email with the documents attached, or request a direct link for secure upload.
Thank you for your patience and for being part of the National Lottery community.
Phanda Pusha Play